Manager Customer Service
Resume:
Kathryn Burk
Milford, NH *****
Email: ******@*******.***
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Accomplished operations and administration professional with
over ten years of executive and
management experience in a variety of corporate settings.
Enthusiastic and professional manager with proven competency in event
planning, office procedures, supervisory experience, and the skill to
maintain multiple priorities in a fast-paced environment.
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SUMMARY OF QUALIFICATIONS
Over twenty years of corporate experience
Education in Business Administration
Proven leader
Excellent supervisory, customer service and operational ability
Works well independently and as part of a team
Familiarity with a variety of technological support systems
Strength in multi-tasking
Proven Event Planner
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WORK HISTORY
2005 - Present CASEY FAMILY SERVICES, Concord, NH
Division Administrator
( Responsible for HR needs of New Hampshire division
( Coordinate events/meetings
with groups
( Maintain four locations within
the state
( Handle IT needs of staff
( Maintain agency statistics
* Member of the Management
Team
1999 - 2005 CAMPAGNE ASSOCIATES, Manchester, NH
Operations Manager / Sales Administrator
( Responsible for management of officer
operations
( Supervisor for all
administrative support staff
( Support sales department
( Support client needs
1997 - 1998 UNUM/DUNCANSON & HOLT GROUP, Avon, CT
Long-Term Care Marketing Assistant
( Supported entire
administrative staff
( Assisted Marketing Consultants
with customer services
( Responsible for pre and post-
sale administrative activities
1988 - 1995 NORTHLAND RE, Hartford, CT
Administrative & Technical Manager
( Managed the service and
administrative support functions of this reinsurance
division
( Worked with integrated
computer system and acted as liaison with broker for additional information
and support
( Calculated, billed and
collected premiums
( Prepared statistical/financial
reports for home office
EDUCATION & CREDENTIALS
Central Connecticut State University, CT: Undergraduate studies in
Business
Administration
Colby-Sawyer College, NH: Associate Degree - Liberal Arts w/Minor in
Business Administration
Computer Proficiency in: all Microsoft Office applications, various
databases
PROFESSIONAL ACCOMPLISHMENTS
Liaison between non-profit and Campagne Associates to develop
relationship to motivate staff to donate time/skills to the non profit
Division Continuous Quality Improvement/Safety Committee representative
Member of Emergency Preparedness Committee
Diversity Committee member
REFERENCES Available upon request
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