Customer Service Administrative Assistant

Janiece A. Dunning

**** *. ******* ****** ***** Ana, CA 92704 714-***-****

************@*****.***

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Dynamic and dependable executive administrative professional with many

years of experience and a proven history of accurately anticipating needs

and going above and beyond to provide executives with comprehensive support

enabling them to focus on achieving strategic goals and corporate missions.

Excels at prioritizing workflow and ensuring deadlines are met and tasks

are delegated. Detail-oriented; places a premium on organization, quality,

strategic planning, and efficiency. Hardworking and dedicated; always

maintains the utmost personal integrity.

. Friendly and positive team player who enjoys working in a team-oriented

atmosphere to reach company goals

. Excellent communication (both oral and written) and interpersonal skills

to easily establish rapport with others

. Fast and accurate typist; computer savvy and proficient in Microsoft

Outlook, Word, Excel, and PowerPoint

. Versatile and adaptable; strong time-management and multi-tasking skills

to thrive in fast-paced environments

. Core competencies: event planning, travel arrangements, reception,

customer service, data entry, scheduling, project management, meeting

coordination, calendar management, workflow analysis, and report creation

- Professional Experience -

Executive Administrative Assistant, Corinthian Colleges, Inc., Santa Ana,

CA 2006 - 5/11

Prioritized daily workflow and provided wide-ranging administrative support

to executives and staff throughout the Human Resources Department. Managed

the departmental calendar, scheduled department meetings, and coordinated

special events. Processed purchase orders and capital expense requests.

Utilized Microsoft PowerPoint to create engaging visual presentations.

Negotiated and maintained leases for computer equipment at all campuses.

Monitored staff training opportunities and administered coupons for staff

to participate in additional training.

. Increased efficiency by designing and developing the Corinthian Colleges,

Inc. President's Training Manual

. Facilitated a large-scale college name change by coordinating logistics

for removing/replacing exterior signage

. Analyzed existing workflow and implemented process improvements to

increase overall productivity levels

. Managed the Dun & Bradstreet account including updating all name changes,

relocations, and credit ratings

Sales Representative, London Coin Galleries, Newport, CA 2004 - 2006

Provided essential sales and customer support at this gallery offering an

eclectic and diverse inventory. Analyzed individual customer needs and

educated customers regarding precious metals and other merchandise sold in

the gallery. Acted quickly to answer customer questions and resolve issues.

Assisted in the preparation, stocking, rotation, and transferring of

merchandise to ensure a wide variety of products were available for sale

and display. Processed orders and followed up on shipping and receiving.

Ordered office supplies and equipment when needed.

. Partnered with the gallery manger to lead a multi-dimensional brand image

"makeover" project (designed new inventory brochures; redesigned street

signs and window graphics; created new business cards and letterhead)

. Increased company visibility by developing and maintaining the gallery's

first functioning website

. Oversaw a gallery remodeling project that included working with a vendor

to create custom merchandise cases

Courier, FedEx, Irvine, CA 2002 - 2004

Served as a front-line customer service specialist, providing quick and

accurate pickup and delivery services and resolving all delivery/pickup

problems. Ensured compliance with all operational, security, and safety

regulations.

Executive Administrative Assistant, KCBS (CBS Television), Los Angeles, CA

1998 - 2002

Provided critical executive administrative support to the CEO, President,

and Vice President of this CBS television station. Analyzed busy schedules

and coordinated all divisional staff meetings for 35 stations. Created

meeting materials and PowerPoint presentations. Coordinated conference

calls. Sorted and distributed mail; vetted incoming calls including calls

from upset viewers. Processed invoices and expense reports. Coordinated

international and domestic travel logistics. Assembled media kits and

prepared proposal packages for new programs in other markets.

. Utilized Microsoft Excel to create spreadsheets for the renewal of

program contracts and ratings for 35 stations

. Planned and executed special events (including selecting venues,

coordinating travel/hotel accommodations, approving menus, procuring

catering, designing invitations, and attending events as a company

representative)

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