Administrative Assistant Customer Service
Resume:
Felisha Voss
Colorado Springs, CO 80910
***********@*****.***
Office Skills
• Able to communicate with diverse populations and team members
• Excellent Customer Service Skills
• Ensures tasks are completed in timely manner
• Microsoft Office 2007, Word, Excel, Outlook
• Telephone & Front desk Reception
• Filing & Organization
• Create Reports & Spreadsheets
•
Professional Experience
Women’s Resource Agency, Colorado Springs/CO 11/2010-Present
Administrative Assistant
• Managed all front desk responsibilities including answering up to 100 calls per shift
• Made various appointments utilizing Microsoft Outlook
• Attended community meetings and events representing Women’s Resource Agency
• Ensured all paperwork and reminder calls for every appointment was maintained
• Demonstrated proficiencies in telephone and front desk reception within a high-volume
environment
cambio Yoga, Colorado Springs/CO
Administrative Assistant (Intern) 4/2011-6/2011
• Corresponded with customers through e-mail and in person
• Developed marking materials including a services brochure
• Researched marking promotional materials
• Maintained professional work environment
• Maintained office supply inventory, cleaning supply inventory
• Developed filing systems and maintained company records
• Scheduled customer appointments and check in using company revenue system
• Maintained company calendar at studio and through Google calendar
• Events updates marking with local publications
Lee’s Grooming, Colorado Springs/CO 11/2009-11/2010
Main Dog Bather
• Assisted in the care and grooming of up to 30 dogs a day
• Trained and supervised other bathers
• Ensured each customer’s request and specifications were met
• Set appointments in person and on the phone
• Greeted all customers and brought animals to grooming area
• Maintained great attitude to be able to deal with up to 30 different dogs
and 30 different personalities
Certificates
Level I, II and III Leadership
Courses include:
• Microsoft office 2007
• Time management/organization
• Networking
• Conflict resolution
• Professionalism
• Communication
• Stress reduction
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