Customer Service Human Resources

Scott R. Storm 440-***-****

[pic]***** Saratoga Trail, Strongsville, Oh 44136 ***********@*****.***

Work Experience

CT Logistics Cleveland, Ohio

International Team Freight Analyst Aug 2010 - Present

. Translate and interpret legal contracts from Spanish and

Portuguese to English

. Interpret rates and contracts for auditing purposes

. Audit international freight using Excel and proprietary software

. Provide client and carrier support by telephone and E-mail as

cross-functional liaison

. Represent company on international conference calls

. Maintain and apply client business rules

. Manage application of client contracts against carrier performance

. Follow up on bills of lading not on file

Key Bank Brooklyn, Ohio

Apr 2009 - Aug 2010

Online Banking Customer Service Representative

. Utilized Excel to create and organize data for production and

subsequent reports

. Customer service skills applied cross-functionally within Key to

provide support

. Recommended products and services to meet client needs

. Navigated 6 company systems to troubleshoot and create solutions

that met client needs

. Sixteen-time winner of Quality Champion Award for following

various procedures and regulations when providing customer service

B/E Aerospace Marysville, Washington Apr - July 2008

Supply Chain Intern

Facilitated acquisitions of complex Organized data in Excel to

parts through procurement of goods by created graphs to analyze

preparing pre-award request for part anomalies in relation

quotes and post-award expediting of to yearly purchasing cycles

parts

Corrected filing errors for

Managed creation and administration all purchase orders on file

of Access database to forecast and to ensure compliance in case

track orders of audit

Learned how to read engineer drawings Customized, tested and

for aircraft parts to determine which prepared program metrics

rev and specs were applicable to the template in Excel to

part of order increase daily productivity

Reported directly to Purchasing Analyzed parts and processes

Department Manager and took direction to reduce quarantined

for ad-hoc projects as assigned. material by 66%

Reviewed order needs in MRP system Represented procurement

(MACOLA) to determine purchasing department

status and needs cross-functionally on all

levels between the

Supported Buyers for three different procurement department,

purchasing teams engineers, production

control, inbound inspection,

shipping and receiving,

suppliers, and upper

management

BYU-Idaho University Press Rexburg, Idaho Jan 2007 - Apr 2008

Press Delivery/Bindery Worker

. Managed finished goods delivery process to ensure efficient, on-

time delivery

Chrysler Corporation, Mopar Parts Division Streetsboro, Ohio

Seasonal 2000 - 2007

Summer Warehouse Associate

. Experienced with using real time inventory management system to

stock and

fill orders

. Managed loading process in order to meet time-sensitive dealer

deadlines

Education

Brigham Young University-Idaho

B.S. Business Management/Supply Chain Management; Minor Human Resources

Skill Areas

Advanced Microsoft Office Suite Project management skills

Marketing concepts and Inventory Management

applications

Human Resources Minor

. Expanded knowledge of race and ethnic relations, and social

problems

Business Consulting Marketing Research Project (team of 4)

. Provided confidential consulting research and analysis for the

Idaho National Laboratories

Portuguese Business Case Competition (team of 4)

. Read, interpreted, and presented solutions for Harvard Case Study

in Portuguese

Society and Extra-curricular Involvement

Student Alumni Association School Ambassador Planned and organized main

Spirit Week event with 6,000 participants (twice)

American Production and Inventory Control Society (APICS) Vice President

BYU-Idaho Student Chapter

Students in Free Enterprise (SIFE) Taught financial literacy principles on

Native American reservation

Brazilian Cultural Society Raised cultural awareness through presentation

of dances and food

Additional Experience

Full-Time Missionary, S o Paulo, Brazil Dec 2001 - Dec 2003

. Managed time according to daily, weekly, and monthly personal and

team goals

. Fluency in speaking, reading, writing Brazilian Portuguese;

intermediate

Spanish skills

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