Customer Service Administrative Assistant
Resume:
SUMMARY OF QUALIFICATIONS
Salary Requirements: Negotiable
Position of Interest: Office Manager
A skillful and dedicated person with experience in office management,
supervising staff, phone support, report generation, problem resolution
> Outstanding interpersonal skills to effectively communicate in
both writing and verbal endeavors; high ability to communicate
with all levels employees
> A team player and self - starter with a pro-active approach
> Skilled in planning, organizing, and prioritizing projects
meeting all deadlines initiated
> Able to manage financial data accurately and independently
> Excellent at multi-tasking working in a fast paced environment
> Highly focused and results-oriented in supporting complex,
deadline-driven operations; able to identify goals and
priorities and resolve issues in initial stages.
> Expert level in Microsoft Office Systems (Word, Excel,
PowerPoint, and Outlook), Microsoft Visio, Internet Explorer,
Microsoft Publisher, Microsoft Solomon, Sharepoint, Act database
(CRM), SalesLogixs (CRM), Crystal Reports, Mac experience, PC
Mainframe, DaVinci, Quick Books, Quick Base (CRM) and Cargo
Wizard.
EDUCATION
Bachelors of Science Degree in Management from University of Phoenix
Associates of Science Degree in Business Administration with a minor in
Management from Ivy Tech State College
PROFESSIONAL EXPERIENCE
Packaging Resources, Inc. 2010 - 2011
Office Manager/Customer Service Lead
Hiring, supervising, coaching, expense monitoring, office equipment
maintenance, contract administration, imported product, accounts
receivables review, accounts payables review, continued file maintenance,
process credit card payments and check payments, maintained records
retention program, created and edited materials, travel management,
order/data entry, shipping and receiving product, resolved customer issues,
phone support, and face to face customer service. Process creation and
implementation, establish office hierarchy. Conduct quarterly office
meetings, review and updated price changes.
. Implemented new phone system
. Implemented electronic filing system
. Developed and implemented Standard Operating Procedures
. Developed and implemented overall business structure and hierarchy
. Developed a system for a paperless office environment
Manpower Temporary Agency - Elgin, IL 2010-
2010
Temporary Assignment - Administrative Assistant
Administrative support in the Vendor Support and Maintenance Division for
Sears Corporation
Responsibilities: data entry, transcribing training seminars, help desk
support, and report generation
AVT Event Technologies - Arlington Heights, IL
2007 - 2010
Project Manager for Integrated Solutions Team
Responsibilities: Report generation for CEO and CFO, inventory management
of AV and show equipment, project coordination, shipping and receiving,
warehouse logistics, process creation and implementation, planning and
coordination of openings, maintained and organized expense reports for
department, vendor contract negotiation, travel management for team
members, assisted with project budgets and forecasts, order creation,
monitored order process, vendor research, purchase order generation,
accounts receivables, worked closely with vendors on projects, accounts
receivables and payables. Manage a 10,000 square foot warehouse.
Communicate regularly with team on events and project status.
. Increased profits by 30% managing the generation of all sales quotes
. Co-developed proprietary project management software
. Reduced costs by outsourcing logistical aspects of warehouse
responsibilities
. Developed and maintained event and project logs
DQS USA, Inc - Rolling Meadows, IL
2001-2007
A Quality Management Systems Registrar
Customer Service Operations Manager (office manager)
Responsibilities: Human resources, training, coaching, and manage all staff
members and auditors. Worked closely with high profile customers, meet with
top executives, and participated in audit observations. Scheduled and lead
weekly and monthly meetings, assisted with budgets, forecasting and P&L's.
Was the liaison between customer and auditor, resolved all escalated
issues. Lead weekly and monthly staff meetings, assigned auditors, lead
training sessions, reviewed certificates and audit reports, lead and did
internal audits, and process creation and implementation. Scheduled audits,
data entry, data base management, answered technical questions, and tracked
certificates. Respond to all potential sales calls, completing all RFQ's,
met with potential customers, prepare sales presentations and proposals.
. Developed and implemented strategies for up-selling and cross-selling
. Developed and successfully implemented new hire training program
. Developed and implemented ACT CRM system
. Developed and implemented planning and scheduling system
. Set and achieved monthly goals
. Reduced accounts receivables to zero
. Developed and implemented a competitive analysis meeting the company's
aggressive marketing strategy
Conferon, Inc. - Des Plaines, IL
2000 - 2001
Administrative Assistant - Sales
Provided administrative and project support for the vice president, two
national sales managers, and four account executives. Scheduled and managed
internal calendar, planning and preparing internal and external meetings.
Generated correspondence created and edited materials and contract review
and administration. File all documents both manually and electronically. In
house IT support, travel management, and office calendar management. File
maintenance, phone and receptionist support
. Successfully oversaw license renewal for all Event Planners
Past Experience:
Railworks Wood Products - Administrative Assistant - Sales (2 years)
Embassy Suites Hotels - Administrative Assistant - Sales (4 years)
Additional Training and Achievements
ISO 9001:2000 Certified Lead Auditor
DQS USA, Mandatory Auditor Training
Expertise in the Automotive, Aerospace, Medical and Environmental
Management Systems
Seven Habits of Highly Effective People
Customer Service Training
Certified EMT Basic
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