Customer Service Data Entry

Carolyn J. Palmer

*********@*****.***

** **** ***** ******

Naugatuck, CT 06770

Phone 203-***-****

SUMMARY

A skilled. detail oriented Administrative Clerk/Date Entry

Operator with a pleasant disposition. A quick

learner who requires little to no supervision. Works well with

all levels. Exceptional with balancing credit

cards audits. Excellent customer service skills. A team player

who is hard workin.

EXPERIENCE

Royal Bank of Scotland, Bridgeport, CT

1986-2010

Charge Back Clerk - Credit Card Department

. Received consistent positive evaluations from

supervisors on all Performance Reviews.

. Maintained confidential employee information.

. Accurately entered data into the computer.

. Filed, typed and became the "go to" person

for general office questions.

. Identified and corrected errors which resulted in

maintaining customer trust.

Private Industry Council, Bridgeport, Ct

1985-1986

Data Entry Clerk/Customer Service Clerk

. Performed General Office duties including filing

and data entry.

. Interacted with co-workers and clients providing

customer service information.

EDUCATION

Northwestern Community College - Winsted, CT

Earned credits towards an Associates Degree in Liberal Art

TRAINING

Graham Anthony rehabilitation Center, West Hartford, Ct

Data Entry Operation and Word Processing. Skilled in the

operation of the #129 card data recorder and the

#5280 distribution data system.

Majored in Liberal Arts studies and completed courses in Math,

English and American Sign Language.

Participated in team building activities that developed good

customer service skills

SKILLS

Proficient in Microsoft

Word, Word Processing and Data Entry

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