Engineer Software
Resume:
Ducto (John) Huynh **************@*****.***
* **** **** *** ~ Brooklyn, NY 11204
QUALIFICATIONS
Accomplished Network Administrator, System Engineer, and Helpdesk Team Lead
with experience in installation, administration and networking in demanding
Windows and UNIX environments.
Skilled in identifying, troubleshooting, and resolving complex technical
issues and instrumental in assisting organizations to improve and optimize
operations; strong background in Windows systems.
Architect, Team Lead, and subject matter expert with years of experience in
advanced helpdesk and network support; known for backup/restore and
disaster recovery documentation.
Self-starter and team player; specialist in developing and implementing
projects to dramatically improve support metrics and business functions.
Outstanding user and customer interaction; recognized for reliability and
passion regarding technology.
COMPUTER SKILLS
Hardware: Workstations/Laptops, Servers, Peripherals, Routers/Switches,
Firewalls
Network/Protocols: LAN/WAN, TCP/IP, DNS, DHCP, Ethernet, VPN, WINS,
POP3, SMTP, FTP, TFTP, Ethernet, WINS, HOSTS, Watchguard Firebox II,
SonicWall
Platforms/Operating Systems: Windows XP/Vista/Win 7, DOS, Windows
2003/2008, UNIX, MS Exchange Server, Novell Netware/GroupWise
Software: Active Directory, MS Office, MySQL, HTML, C++, Norton Anti-
Virus, McAfee Anti-Virus, Windows Terminal Server, MS Proxy Server, PC
Anywhere, Remote Desktop, VNC, VERITAS Backup Exec, Inquisite Survey,
PerfectOffice, SmartSuite, Web(IIS), InoculateIT, Avocent LANDesk, Tivoli,
MS ConfigMgr (formerly SMS)
PROFESSIONAL EXPERIENCE
1 System Administrator/Engineer/Helpdesk Lead
GAMEPAD, INC., Brooklyn, NY 2004-Present
Support network and systems of complex, demanding gaming environment for on-
site, paying customers and 10 internal staff users. Maintain optimal
performance for systems (critical to business); manage network, user
applications, databases, 10 servers, and 100 workstations.
Technically manage live streaming of online gaming tournaments for up to 90
customers: maintain flawless, 99.99% super high bandwidth up-times for
system.
Provide and lead advanced Tier 2 / 3 support for internal and customer
workstations, servers, and all systems; repair hardware failures, resolve
software/database issues, and ensure high throughput connectivity.
Initiate and direct efforts for department-wide server/workstation/network
hardware & software upgrades.
Assess existing systems and processes to establish improvement
opportunities; identify solutions and technologies, develop specific plans,
and lead projects.
Manage email systems and Active Directory; oversee licenses and apply
patches, upgrades, and new releases for applications, operating systems,
and servers.
Implement TCP/IP core networking services. Maintain LAN backup system and
recover data when needed; perform backup tasks using ArcServe and manage
off-site storage.
Evaluate emerging technologies for suitability in support of long-term
business goals.
Key Projects:
Systemic Analysis: Conducted in-depth, full systems analysis; resolved
recurring systems errors previously considered "unsolvable."
Systems and Network Performance: Initiated assessments and identified
improved software, server systems, and networking technologies.
Implemented Active Directory, Catalyst Switches, VNC and system
configuration to significantly enhance performance and business systems.
Hot Backup Site: Designed and implemented hot backup site. Developed and
thoroughly documented company disaster recovery plan.
Server Implementations: Built/configured/deployed private game, Web, Mail,
File, DNS, and FTP servers.
Workstations Upgrade: Upgraded 100 workstations from XP operating systems
to new hardware operating with Windows 7; dramatically enhanced desktop
connectivity (hardware/system upgrade).
ToDuc (John) Huynh 917-***-**** ~ **************@*****.*** PAGE 2
PROFESSIONAL EXPERIENCE, continued
2 System Administrator
WONG & LAM, INC., Brooklyn, NY 2003-2004
Maintained hardware and software functions for medium-sized corporate
customers; monitored servers and supported critical corporate networks.
Provided on-site and remote support for customers; troubleshot hardware,
software, and connectivity issues.
Installed and configured workstations, peripheral equipment, servers, and
network technologies.
Partnered with client management and IT teams to analyze critical issues,
establish potential action plans, and implement solutions.
Conducted fault isolation for all automated data processing systems and
peripheral equipment.
Analyzed server behavior on a continuous basis to ensure optimal
performance of the system.
Developed and introduced new use, administration, and support policies and
procedures.
Served as webmaster for the corporate Web presence.
Key Projects:
Network Upgrade Project: Re-engineered the corporate network resulting in
improved performance and security. Spearheaded installation and
configuration, including cabling, hardware builds, setup, server
configuration, security and testing.
Backup/Recovery Policies: Analyzed existing systems and introduced
enhanced backup and recovery practices.
Open Source Software: Migrated legacy server systems to open source
applications and increased overall system reliability.
3 Network Engineer & System Administrator
NGEN, Washington, DC 2000-2003
Provided client support for software/hardware/network installations.
Consulted with clients and internal teams regarding projects and systems /
network optimizations.
Supported software and network upgrades, system optimizations, and new
technologies.
Installed and maintained newly developed software (Active Project), to be
used as a web-based collaborative tool for the firm and its clients.
client: INTERIOR ARCHITECTS
Provided Tier 1 / 2 support for technical issues; troubleshot and repaired
server, network, workstation, and system software issues.
Partnered with IT teams to design, test, and implement Windows 2000 Server,
machines, and applications.
Evaluated and ensured proper procedures were being followed for
backup/restore and disaster recovery procedures.
Distributed new software and updates to East Coast offices with Tivoli
deployment tool.
Key Projects:
Tivoli Implementation: Deployed, maintained, and utilized Computer
Associates' Tivoli for remote management and inventory control of software
and hardware.
AutoCAD Project: Rolled out AutoCAD r14 and AutoCAD 2000 and introduced
firm-wide profiles and CAD Libraries.
Workstations Upgrade: Upgraded workstations from Windows 98/NT to Windows
2000 and improved system performance and stability.
Remote Access: Initiated and implemented/maintained remote dial-up access
for team leaders and principals.
EDUCATION
BBA, Bachelor of Business Administration and Computer Systems, 1998
BARUCH COLLEGE, CUNY, Manhattan, NY
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