Customer Service Administrative Assistant

Location:

Posted:

June 12, 2011

JASMIN M. STEDMAN

**** ******* ** #* / ***** Hills, CA 91709 / H 909-***-**** / C 909-***-**** / ******.*******@*****.***

PERSONAL SUMMARY: Highly motivated individual, who is used to work in a fast paced environment and knows how

to prioritize and multitask. Works very well in a team or individual setting and learns new computer program quickly.

Excellent communicator with a positive attitude. I believe I have the necessary skills and knowledge to work at your

company.

PROFESSIONAL SKILLS

Medical Terminology Customer Service Type 53 wpm

Medical Coding and Billing Heavy filing Bilingual English/German

Medical Transcription Basic Bookkeeping Microsoft Word and Excel

Appointment Scheduling Computer and Data Entry MS PowerPoint

PROFESSIONAL EXPERIENCE

QTC Medical Services (temporary employee), Diamond Bar, CA. 09/2010 01/2011

Case Technician duties include appointment confirmation calls to veterans, verify attend calls to clinics/physicians,

diagnostic scheduling w/ CPT coding, printing and mailing appointment letters, data entry, heavy filing etc.

Customer Service Representative at PFF Bank & Trust, Rancho Cucamonga, CA. 08/2004 04/2009

Helping customers with all requests regarding their individual accounts and questions concerning other banking

opportunities.

Customer Service Representative at Lufthansa German Airlines, Los Angeles, CA. 10/1995 10/2003

Fast passed Call Center environment, duties included all customer related issues and affairs.

Hotel Employee at Duerer Hotel, Nuremberg, Germany. 01/1990 06/1994

01/1990 07/1992 as Receptionist, 10/1992 12/1992 Assistant Front Desk Manager, 01/1993

06/1994 Front Desk Manager.

Reservations, check in/out, customer service, scheduling staff, overlooking operations, etc.

EDUCATIONAL BACKGROUND

09/2009 – 06/2010, Everest College, Ontario, CA, Medical Administrative Assistant Graduation *WITH

HONORS ( Member of National Technical Honor Society). 05/2010

06/2010: Student Externship at Dr. Hess Rehab & Chiropractic Center, Chino, CA. Acquired first

hand experience in the medical field such as: Answering phones, scheduling appointments, EMS Therapy,

Ultrasound, patient intake, filing, billing, and faxing documents to patients’ lawyers

09/1984 07/1987: Apprenticeship and Graduation as “Specialist in Hotel and Catering Industry” at Hotel

Riesengebirge, Neuhof/Zenn, Germany (equivalent to Associates Degree)

1983 1984 Vocational School (BAS) Fuerth, Germany, Graduation in 1984 (equivalent to High School

Graduation)

CERTIFICATES/DIPLOMA: HIPAA & OSHA, CPR/FIRST AID CERTIFIED, DENTAL ADMINISTRATIVE,

DIPLOMA IN MEDICAL ADMINISTRATIVE ASSISTANT REFERENCES: Available upon request