Manager Customer Service

Emily Lucas

*** ****** *****

Kyle, TX. *****

512-***-**** / *********@*****.***

QUALIFICATIONS SUMMARY

Accomplished, diverse Office Manager and Administrative Support

Professional with eight years of progressively increasing responsibilities

and management experience. Proficient in computer software including

Microsoft Outlook, Word, Excel and PowerPoint. Proven success in

leadership, productivity and taking initiative. Positive attitude and

professional demeanor.

SELECTED ACCOMPLISHMENTS

Promoted to management to establish and lead satellite start-up office.

Voted employee of the year three times by peers and management.

Took initiative to learn other aspects of the company, resulting in

promotions.

Initiated cost savings plans and procedures to aid in company profits and

productivity.

PROFESSIONAL EXPERIENCE

Mobility Consultant - The Scooter Store (2010 - 2010)

. Perform consultations that adhere to Power Mobility Coalition /

Medicare guidelines.

. Manage extensive customer base from initial contact to delivery of

product.

. Consistently reach sales goals with a focus on time management and

productivity.

Multiple Positions - Main Street Homes (2002 - 2010)

Design Center Manager and Consultant

. Manage all design consultations and selections for home buyers and

inventory homes.

. Responsible for legal disclosure and contract explanation and

completion.

. Work closely with sales counselors, realtors and clients to ensure

accurate and timely completion of selections and documentation.

Inventory control and vendor relations.

Office Manager

. Responsible for office operation including staffing, payroll,

supplies, equipment, training, HR and staff support. Establish and

maintain filing system.

. Assist VP of Operations with scheduling, correspondence, meetings and

vendors.

. Supervisory responsibilities.

Assistant to the Warranty Manager

. Data entry, detailed record keeping, scheduling, extensive customer

service.

. Standing in as manager in the event of the manager's absence, days off

and vacations.

Graphic Designer - Adorn International, Inc. (1999-2001)

. Responsible for concept, design, layout and packaging for licensed

copyrighted materials.

. Meet deadlines, attention to detail and involved in marketing

recommendations.

Cashier - Ralph's Grocery Co. (1989 - 1999)

. Large volume cash handling and customer service with a focus on

productivity.

. Maintain cash drawer and data entry in a fast paced, crowded

environment.

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