Customer Service Manager

Colleen D’Lynn Morse

Objective _______________________________________________________________________________________________________

Property Manager - with a focus on Tax Credit Properties demonstrated organizational skills, customer service, communication, and

property management skills proven by 20 + years of successful, management and leadership positions with 6 of those years as property manager.

Profile __________________________________________________________________________________________

Motivated, personable business professional. Talent for quickly mastering technology –Diplomatic and tactful with professionals

and non professionals at all levels. Accustomed to handling sensitive, confidential records. Leader in the community.

Demonstrated history of producing accurate, timely reports meeting stringent housing guidelines.

Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to

easily transcend cultural differences. Thrive in deadline driven environments. Excellent team building skills and motivational

skills.

Career Highlights

As a property manager of a 168 unit facility occupancy went from 67% to 93%. By raising rents to reflect the market increased

revenue from 75000 per month to 106000 per month. Responsible for management control of $1,700,000 annual budget Help

Company save money through payroll by avoiding overtime. Recognized as a top manager for best improved property by my

company who manages 180 properties in 23 states. Closing Ratio is 68% consistently.

Skills Summary __________________________________________________________________________________

1. 7. 13.

Project Management Computer Savvy Advertising all media

2. 8. 14.

Report Preparation AMSI, YARDI, Accounting/Bookkeeping

3. NEXUS 15.

Written Correspondence Front Office Operations

9. Customer Service

4. 16.

General Office Skills Professional Presentations

10. Scheduling

5. 17.

IT literate, Microsoft office Budget preparation

11. Marketing & Sales

6. 18.

Motivator Successful Closer

12. Knowledgeable

property maintenance

Professional Experience ___________________________________________________________________________

Communication: Reports/Presentations/TECHNOLOGY

1. Prepare reports for owner and management, ensuring full compliance with agency requirements

2. Able to create professional correspondence to residents and venders.

3. Counseling and educate employees on proper resident retention mechanics

4. Conduct meditation between residents.

5. Communicate and facilitate work orders, turnovers, and property maintenance.

6. Ability to learn and master varied computer programs such as rental software like yardi, amsi, housing reporting

7. Customer Service/Marketing/Problem Solving

1. Oversee front office operations and provide impeccable customer service:

DETAIL MASTERY & Organization

1. Manage all aspects of day to day operations

o Facility, resident/maintenance.

o Compliance with all housing requirements.

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Colleen D’Lynn Morse

Employment History ______________________________________________________________________________________________

Gold Mountain Village – Central City, CO; Property Manager, 2006 to Present. Reseason for leaving Relocation

MainStreet Central – Central City, CO; Program Manager, 2004 2006 Reseason for leaving – Central City funds for

program were exhuasted.

Gilpin County Arts Assco – Central City, CO; Gallery Manager 2003, Prsiedent 2005, Vice Pres. 2006 – present. Reseason for

leaving – Seasonal employment needed full time work but became board member and then voted in as president.

Professional Memberships

Benevolent & Protective Order of Elks – ExaltedRuler 2010, Past Exaulted Ruler / 1st yr Trustee

Rotary Club Peak to Peak – President 2009, Assisant Govenor district 5450 area 4 – 2010

Gilpin County Arts Association – President 2005 2007, VP 2007 Present

PTA, Booster Club

Education _______________________________________________________________________________________________________

Bachelor's Degree, Business and Managerial Economics,

September 1981 – 1984 I have not graduated

University of North Carolina Ashville, NC GPA: 3.89/4.0

6mos before I was to graduated I received a Ski Scholarship and spent the next 4 yrs in Bern, Switzerland. While there, I was

a completive skier and model.

Relocation Reason

_ My husband’s company is relocating to Florida. He came be anywhere in the state but for travel sake he needs to be in state.

_

Also, this is where my entire extended family resides. _____________________________________________________________

___________________________________________________________________________________________________________

All References upon requests

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