Customer Service Sales

Nadine Mukala *************@*******.***

469-***-**** Cell Phone

Performance-driven administrative professional with experience in

facilitating support services and office management. Strong

organizational, customer service and communication skills with the ability

to independently plan and direct business affairs. Trusted advisor,

liaison, and assistant. PC Proficiency in MS Word, Excel, PowerPoint,

Outlook Express, and propriety software systems

Core Knowledge & Skills Areas:

* Client Relationships

* Talent Acquisition & Training

* Organized and Multitasked

* Highly Motivated

* Payroll Processing

* Marketing/Communication

PROFESSIONAL EXPERIENCE

Equity Bank 8/2007-3/2011

HR Assistant

. Answered employees regarding Federal employee HR issues such as Workers

Compensation, benefits, payroll, vacation and insurance, etc.

. Take all calls regarding application and hiring for posted positions.

. Answer emails regarding the same above stated topics.

. All calls and email are logged into a Share point database.

. Handle all the company phones, that includes hand them out, activate

them, wipe, asset tag them.

. Occupy and Service the front receptionist desk. This involves verifying

credentials of visitors and allowing or not allowing access to the office

AAA Texas 3/2004 - 5/2007

Human Resources Assistant- Irving, Texas

. Participate in recruitment effort for exempt and non-exempt personnel;

coordinate advertisements and position postings

. New Hire Orientation.

. Enter new hires using software.

. Processed over 100 new hires on a monthly basis that included assigning

employee numbers, scheduling pre-employment physicals, background and

reference checks, verification of education and credentials/licensures

. Managed the Compensation and Payroll functions, which included the Job

Analysis, Salary Administration, Employee Payroll and Personnel Records

sections.

. Responsible for the recruitment, orientation, supervision and performance

evaluation

. Scheduled and interviewed candidates for administrative positions

Wells Fargo Bank 10/2002 - 2/2004

Sales Banker - Westlake, Texas

Worked with customers on a daily basis meeting their banking needs.

Answered questions or when needed, referred them to the appropriate

supervisory individuals.

. Provided support to the sales team, ensuring all sales and service

objectives were met.

. Worked directly with customers opening new accounts, problem solving and

provided detailed information to existing account holders

. Maintained a relationship with the Mortgage Department taking

applications for home loans, home equity loans, and Simple Refinances.

. Reviewed foreclosure files and provided a follow up with mortgagors,

insurers and investors.

. Knowledge of Fair Debt Collection Practices Act

Warrantech Direct 1/2000 - 7/2002

Customer Service/Collections Representative -Bedford, Texas

. Made outbound calls to existing clients giving them the option to receive

an extended warranty on the products that they recently purchased.

. Generated repeat business through successful follow ups.

. Closed sales, assisted customers when there was a problem and collected

monies on past due accounts.

EDUCATION, CERTIFICATIONS AND AFFILIATIONS

University of Texas-Arlington, Arlington, Texas

Bachelor of Science in International Business and Finance- August 2007

Contact this candidate