Administrative Assistant Customer Service

TERESA SEED

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**** ****** ***** ***** ? Franklin Park, IL 60131 ?Phone: 630-***-****

Objective

To obtain a position that will utilize my skills, assets, and background

while, providing an opportunity for growth and advancement with in the

organization.

Education

Saint Xavier University June 2002

Bachelor of Arts in Liberal Studies

skills

. Microsoft Word, Excel, Word Perfect and Power Point

. Lotus 1-2-3

. Typing 30 WPM

. Cash handling

. Accounts Payable

. Reception

. Customer Service

. Ten key punch

. Switchboard operation

. Project management

. General office management

Experience

K-Mart May 2006-April 2011

Service Associate

> Responsibilities Include:

. Responding to customer concerns, and inquiries via phone and in person

. Replenishing merchandise from stock room ensuring product availability

for customer purchase

. Maintaining work area presenting, a clean and tidy shopping environment

for customer

Self Employed January 2005-May 2006

Nanny/ Child Caregiver

> Responsibilities Included:

. Tutored children in basics of reading, writing, and arithmetic

. Transported children to and from home, school, and various

social/athletic functions

. Provided meals, and housekeeping for clients children while away from

residence

Chicago Public Schools October 2003-December 2004

Substitute Teacher

> Responsibilities Included:

. Utilized a prepared teachers lesson plan to continue to facilitate

learning process while instructor is gone

. Administered test, grade papers and take attendance

. Instructed class in manner in which accustomed as well as, provided any

information needed to supplement lesson plans

. Supervised lunches making sure students are safe, orderly, and

effectively managed

Gamaliel Foundation August 2002-June 2004

Administrative Assistant

> Responsibilities Included:

. Entered customer request for training reservations into Microsoft Access

database system

. Updated database and website ensuring accurate information was presented

to the client

. Coordinated registration for on and offsite training workshops

. Answered multi line phone system, answered any customer questions,

fielded complaints, and provided internal employee information as need

. Completed general office tasks daily

City of Chicago's Independent Review Authority October 1998-

August 2002

Clerk 3

> Responsibilities Included:

. Promoted with in 14 months from Clerk 2 position to Clerk 3

. Entered complaint histories into computer system utilizing Microsoft

Access Software

. Maintained a detailed log of registered complaints allowing department to

back track as necessary

. Filed investigative and registered complaints in numerical order

. Acted as back up receptionist when needed ensuring availability of

services for customers

. Operated multi line phone system, taking messages, fielding calls, and

directing calls

Consumer Action Center July 1997-October 1998

Administrative Assistant

> Responsibilities Included:

. Communicated with bank representatives to obtain customer account

information

. Created and maintained financial records of customer accounts using Excel

Spreadsheet

. Handled accounts payable for member services department

. Issued customer receipts through mass mailings

. Settled customer accounts via telephone and mail ensuring company

received monies owed

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