Customer Service Manager
Resume:
Joyce A. Pinkney-Simmons
Baltimore, Md. 21229
***************@***.***
E mployment
Anderson & Ireland Co. September 1979 - December 1981 $7.85-
$8.00 hr.
Data Entry Operator 2415 W. Franklin St.
Baltimore, Md. 21223 No Longer
i n Business
Input all data coming in from our customers/contracts such as billing and
quantizes of items. Print out all contracts/purchase forms.
Reason for leaving: Got married and pregnant and could not work for awhile,
complication with pregnancy.
Data Entry/Key Operator September 1983 - July 1985 $7.00-$7.50
h r.
Harte Hanks 4545 Annapolis Rd.
Baltimore, Md. 21227 Mike 410-
636-6660
Input all customers’ information for rebates checks; also help when need to
i nsert sales ads for t he newspaper.
Reason for leaving: Relocated, moved to Philadelphia to live with my brother for
awhile.
Catalog Operator October 1985 - February 1987 $6.25-
$6.50 hr.
Montgomery Ward’s 1500 Monroe St.
Baltimore, Md. 21230 No Longer
i n business
Assist customers with placing orders for various items over the phone, input
i nformation i nto the computer for process and working with problem
solving issues.
Reason for leaving: More money and better hours.
(Unemployed)
Home Health Coordinator February 1990 - July 1995 $8.75-$9.15
h r.
The American Red Cross 4700 Mt. Hope Dr.
Baltimore, Md. 21215 Jackie Conway
Keep track of all inventories, sell materials and type purchase orders and
order supplies.
Reason for leaving: Dismissed for attendance.
The Nurses Associations Mt Hope Dr. Baltimore, Md. 21215 (July 1995-May 1997)
Data Entry/Customer Service May 1997 - April 2000
$8.25-$8.75 hr.
The Maryland Auto Trader 2901 Wilkens Ave.
Baltimore, Md. 21223 Michael Winn 443-
844-5180
Greeting and assisting customers with auto ads, entry of all data of car
l isting and ads.
Filing, telephone contact with customers for ad advertising.
Reason for leaving: A better job offer.
Secretary/Receptionist May 2000 - October 2002 $10.50-
$11.25 hr.
Initial Contract Services Benson Rd. No Longer @ that
location
Baltimore, Md. 21227 Karen Jackson
Assist CEO of Company, type all correspondences, answer phones, order
supplies, all mailings, and record keeping, greet and assist guest.
Reason for leaving: Company upgraded to automatic system.
(Unemployed 10/2002-8/2003) Work for the church
Customer Service Rep. August 2003 - April 2004 $8.75-
$8.75 hr.
Hertz Car Rental /BWI Airport 7416 New Ridge Rd.
Linthicum, Md. 21013 Mr. Rodriquez
Assist customers with rental of automobiles, input of data into the computer
for care rental, p rint contacts to assign to vehicles. Phone contact with
customer in reference to problem solving as well as in person.
Reason for leaving: Dismissed after coming off of sick leave.
(Unemployed 04/2004-06/2004) Work for the church
Cashier June 2004 - June 2005
$8.25-$8.25 hr.
Caplin's Deli 7131 Ambassador Rd.
Woodlawn, Md. 21244 Susan 410-***-****
Assist customers with food orders for pickup and delivery, inventory and
replenish of stock. Work cash register for food purchase, assist in restaurant
cleanliness.
Reason for leaving: Dismissed for supervisor dislike.
Administrative Assistant June 1995 - July 2004 $10.00-
$15.00 hr.
New Bethlehem Temple Ministries 2603 Rolling Rd. Suite 305
Woodlawn, Md. 21244 Bishop Barry Simmons
Assist the Bishop with all correspondences, answer phones, order supplies,
all mailings, and record keeping, scheduled all appointments and travel
arrangements, phone contact and assist guest Pastors and Elders associated with
t he organization.
Reason for leaving: To pursue a career outside of the ministry.
(Unemployed)
Employment continue
Internet Manager July 2005 - August 2007 $9.00-
$9.00 hr.
Antwerpen Security Nissan 1701 Woodlawn Dr.
Baltimore, Md. 21207 Joe Miller 410-
298-4400
Assist customers with purchase of automobiles, input of data into the
computer to view on the I nternet. Prepare all paperwork for purchase and
handle problem solving as well.
Reason for leaving: Job for more money and less hours.
Internet Manager August 2007 - August 2009 $12.00-$9.00
h r.
Liberty Ford Randallstown 9311 Liberty Rd.
Randallstown, Md. 21133 Ed Gelin 410-***-****
Assist customers with purchase of automobiles, input of data into the
computer to view on the I nternet. Prepare all paperwork for purchase and
handle problem solving as well.
Reason for leaving: Downside the position.
(Currently Unemployed)
Education
Mary E. Rodman Elem. School September 1966 - June
1973
Grantley & Mulberry Sts. Baltimore, Md. 21229
Gwynn’s Falls Park Middle School September 1973 - June 1976
Gwynn’s Falls Parkway Baltimore, Md. 21229
Business Courses
. Typing (65 wpm)
. Shorthand
Math Courses
. Algebra
Edmondson Senior High School September 1976 - June 1979
501 Athol Ave. Baltimore, Md. 21229
Graduated with Business Degree
Skills
. Keystrokes 75-80 wpm
. Problem Solving
. Computer use with speed and accuracy
. Profession in Customer Relations
. Quick leaner and dependable
. Internet (word, micro soft)
. Use of all office equipment (fax, copier, scanner, printer)
Contact this candidate