Customer Service Manager

Bertha Irigoyen

**** ****** *** *.********@*****.*** Cell: 562-***-****

La Habra, CA, 90631

Dedicated customer service manager with 3+ in retail and food service settings. Made improvement to

the stores merchandising and increased sales as well as customer service throughout the store. Looking to

expand skills and learn new things.

Areas of Expertise

Customer Service Management Customer Satisfaction Teambuilding & Training

Complaint Handling & Resolution Front End Supervision Order Fulfillment

Retail Operations Management Sales & Margin Improvement

Professional Experience

99 Cents Only Stores Brea, CA 06/08 Present

Store Manager 07/10 present

Assistant Manager 04/10 – 07/10

Promoted to manager to supervise, train, and assist 23+ employees. Manage sales, inventory, merchandising,

safety, company rules and guidelines. Learned every position in store before promotion into management at age

20, and became the youngest store manager in the district. Worked in 2 different stores and adjusted to change

quickly. Responsible for training and hiring of employees since 2010.

Promoted to assistant manager within a year and to store manager within three months.

Made employee schedule and made sure labor budget was made.

Staffed and trained an assistant manager and a third key and 23+ employees in full customer service

retail.

Managed to raise the stores average ticket and sales.

Adjusted to a quick change in environment and

CINNABON – Brea, CA 10/06 09/07

CASHIER 10/06 – 09/07

Customer service, cashier, and food preparation. Made sure customer left happy and satisfied with the product.

Learned many different tasks and learned responsibility.

Cashed out registers and made sure the safe was at the correct amount.

Helped out with customers and was able to multi task while store was busy.

Education and Training

Fullerton college Fullerton, CA 08/09 present

Working on AA degree

Training: Completed various courses and training in customer service, sales strategies, inventory control, loss

prevention, time management, and leadership.

Skills: Bilingual, work well in a team environment, taking initiative, proficient in Microsoft Word. 50 wpm

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