Sales Manager

Crystal Granger

**** ******* ****

Acton, CA ****0

***************@*****.*** 678-***-****

SUMMARY

A creative, results-oriented business professional, with vast experience in

sales management and customer support within retail organizations. An

innovative team leader with exemplary customer service skills and expertise

in managing processes to increase revenue, rally teams and generate bottom

line results. Strong aptitude for utilizing innovative and visual thought

processes to enhance key deliverables. Possesses strong communication and

people skills enabling positive relationship building and creating

solutions from information gathered.

PROFESSIONAL EXPERIENCE

INSTANT TAX SERVICE, Jonesboro, GA 2009-

2011

Tax Consultant

Prepared income tax return forms for individuals and small businesses:

. Review financial records, such as prior tax return forms, income

statements, and documentation of expenditures to determine forms

needed to prepare return.

. Interview client to obtain additional information on taxable income

and deductible expenses and allowances.

. Compute taxes owed, using adding machine, and completes entries on

forms, following tax form instructions and tax tables.

. Consult tax law handbooks or bulletins to determine procedure for

preparation of atypical returns.

. Occasionally verifies totals on forms prepared by others to detect

errors of arithmetic or procedure.

. Calculate form preparation fee according to complexity of return and

amount of time required to prepare forms.

Chernin's shoe outlet, Decatur, GA 2008

-2009

Store Manager

Managed the start-up of new location. Performed all management duties;

including inventory control, recruiting, hiring and training of store

associates. Completed special projects for district manager, consisting

of: compiling and analyzing data from stores and competitors developed

training programs which impacted sales, service and profit, and

coordinating monthly presentations of results and alignment of priorities

to District Manager.

. Developed advertising program on a limited budget which garnered a 20%

increase in sales within a one week period.

. Conducted weekly team meetings to set revenue goals, ensure safety

compliance and build team morale.

. Increased sales by promotion of add on merchandise through innovative

product displays.

. Managed scheduling and payroll processes to ensure adherence to budgetary

guidelines.

. Trained associates on product knowledge and store layout in order to

provide professional experience for customer base.

. Maintained weekly stock levels, and controlled markdown dollars to meet

district guidelines.

. Provided strict adherence to monetary responsibilities by maintaining

detailed records on all deposit and safe logging details.

. Created customer mailing list to garner repeat business through regular

customers based on identified needs.

crystal Granger Page Two

DSW, Atlanta, GA 2006 - 2008

Assistant Manager

Performed all Key holder and freight responsibilities to ensure compliance

with all policies and procedures i.e.: cash management, training and

scheduling for all associates. Performed all cashiering responsibilities;

i.e., returns, exchanges, gift cards, merchandise credit cards, rewards

program and new member registrations, etc.

. Developed monitoring system to eliminate missed markdowns resulting in

more efficient productivity and increased sales.

. Organized inventory processes to reduce timelines by 50%.

. Created innovative marketing campaigns to promote holiday gift card sales

which generated an overall increase in activities and associate

participation.

. Trained associates on return guidelines to increase sales through

exchanges thereby reducing bottom line return averages.

. Utilized creative marketing techniques in attracting customers to

premiere product lines; i.e., display tables, shoe care product fixtures,

handbag fixtures and walls, shoe end caps, and sock and hosiery displays.

. Received commendations from district manager for the creation and

inception of advertising phone scripts promoting summer and fall

merchandise.

TARGET, Atlanta GA

2005 -2006

Team Associate/Cashier

Provide sales expertise in assisting guests with their purchases.

. Maintain departments in a thorough manner; i.e.: jewelry, hosiery,

lingerie, accessories, shoes, and all clothing departments.

. Perform all cashiering responsibilities relating to customer purchases.

ADDITIONAL EXPERIENCE

wOMEN'S PERSONAL HEALTH CARE, Atlanta, GA 2004 - 2005

Medical Assistant

Victoria's secret, Atlanta, GA 2002 - 2003

Retail Sales Associate/Cashier

EDUCATION

Bauder College . 3.0 GPA - Associate of Arts in Fashion Design

Georgia Perimeter College . 3.0 GPA . Dean's List

Georgia Medical Institute . Maintained 4.0 GPA . National Dean's List

Recognition

CPR Certification

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