Project Manager

ROSALIND E. PHILLIPS, PMP, CSM, ITIL v*

http://www.linkedin.com/pub/rosalind-phillips/6/256/296

**** ** ****** *****

Kansas City, MO 64151 816-***-****

********.********@*****.***

IT Program/Project Management Professional

Proven leader in the design and implementation of successful Information Technology projects, with an

exceptional ability to meet deliverables, budget targets and client satisfaction goals. Key management

resource selected to manage or participate in a variety of corporate and divisional initiatives including

reorganizations, outsourcing, teamwork initiatives, and facilitating senior leadership sessions.

Professional Experience

Daley & Fey, LLP 1/2011 – 4/2011

Sr. Technology Analyst

• Manage a variety of technology projects for the firm’s clients including RFP development, vendor

selection and software implementation. Perform business and technical analysis.

• Work collaboratively with corporate clients and their Legal, Information Technology and Records

Management personnel to understand and analyze complex technical systems and infrastructures

related to e-discovery and records management.

• Modified firm website utilizing MS-ExpressionWeb software, html, vbscript, javascript, created and

configuring Sharepoint websites utilizing MOSS, experience with Camtasia Studio, perform Access

SQL queries.

Velocity Staffing 9/2010 – 10/2010

Project Management Contractor working at AMC Theaters

UMB Bank, Kansas City, Missouri 12/2001 -8/2010

Vice-President & Director of Program Management (2009 – 2010)

Vice-President & Manager- EPMO (2005 to 2009)

Project Manager (2001 to 2005)

Rapidly promoted in recognition of outstanding performance, by consistently exceeding project delivery

goals.

• Focused oversight of 16 project managers and over 40 projects running concurrently (VoIP, IVR, HR

Compensation, Check Imaging, multi-factor authentication). Central point of escalation for all project

managers and stakeholders. Reviewed project documentation deliverables of staff and met regularly to

ensure projects remained on schedule and within estimated budget.

• Define, monitor and report on project management metrics. Skilled with strong ability to communicate

at all levels utilizing excellent judgment to apprise senior and executive levels, manage/set expectations

and collaborate/negotiate on deliverables.

• Slashed audit exceptions by 20% while improving department credibility and staff engagement through

the development and implementation of project management methodology, standards and procedures and

incentive compensation plan.

• Responsible for IT portfolio, program management and IT governance. Perform annual demand

management planning to ensure proper availability and utilization of IT resources. Facilitate and present at

IT Governance meetings with EVP level and above.

• Project management experience managing custom software development projects (.Net, Java,

javascript, vbscript, SQL Server, COBOL/mainframe), packaged software implementations (Siebel

CRM for 800 sales people and 100+ person call center, various banking systems, LMS,), integration

projects (9 disparate systems interfaced into Siebel UCM and interfaces to core banking systems,

interfaces to SAP-GL and HR), e-Commerce sites, infrastructure projects-desktop & browser

upgrades, Hyperion dashboard development, Stellent content management, outsourcing projects,

RESUME

change management (implementation of sales process), business alignment. Utilized MS-Project,

Project Workbench, Daptiv, and Project Management-PMBOK methodology.

• Experience eliciting (via interview, questionnaire, surveys) and documenting requirements,

vision/scope documents and reviewing with business units for approval.

BHA Group, Raytown, Missouri 9/2000 – 8/2001

Web Application Development Manager – Management of staff and projects.

• Development responsibility for internet, intranet (.Net/asp, html, vbscript, javascript, C++)and

document management (Documentum)systems.

• Reduced project list by 66% by creating a project protocol committee to establish project value

and prioritization.

• Steered delivery of a sales-focused Intranet application project, on time, automating 10s of

thousands of pieces of OEM data, for 200 + sales staff, into an instantly accessible database.

Additional Experience

BMA, Kansas City, Missouri 6/1998 – 4/2000

Director of Corporate Technical Services – manage third party web development vendor and

SalesLogix sales force automation software

Sprint, Overland Park, Kansas 4/2000– 9/2000

e-Business Vendor Manager – vendor management, contract review

Commerce Bancshares INC., Kansas City, Missouri 7/1992 – 6/1998

AVP & Development Manager – Intranet software application development. Managed programmers,

business analysts and support personnel. Utilized cgi programming, vbscript, javascript, asp code.

Experience with Project Workbench, MS-Project and Microsoft Solutions Framework.

Education

Master of Business Administration Current

Kaplan University

Bachelor of Arts in Computer-Based Information Systems 1993

Park University

Certifications/Affiliations

Foundation Certificate in IT Service Management – ITIL v3, 2010

CSM (ScrumMaster), Scrum Alliance, 2010

PMP, Project Management Institute, 2002 - PMI Member since 2002

COBIT Online Foundation, ISACA, 2009 - ISACA Member since 2009

CNA, Novell and MCP, Microsoft

RESUME

Contact this candidate