Administrative Assistant Customer Service

SherryJo Ann Morshead

San Diego, CA *****

(H) 858-***-**** (c) 760-***-**** ******.********@****.***

SUMMARY

An executive administrative professional with over 10 years of

experience in the areas of global marketing and design, special

projects, accounting, human resources, customer service, event

coordination and travel support. Strengths include a positive attitude,

excellent communication and organizational skills, attention to detail

and follow through, and the ability to work well with others. I am

dedicated, dependable, honest, versatile and self-motivated.

PROFESSIONAL EXPERIENCE

NRG Energy West, Carlsbad, CA 2011

Provided administrative support to various fossil fuel and solar groups,

including the region’s HR manager. Scheduled meeting rooms, prepared

meeting materials (including catering) and made the necessary

arrangements for voice and video conference calls. Responsible for

ordering and maintaining office and break-room supplies. Coordinated

travel arrangements and prepared expense reports. Reconciled individual

monthly credit card statements. Enjoyed working with my administrative

assistant peers; we all learned from each other. Assisted with and

participated in the company’s community outreach programs.

TAYLORMADE-adidas GOLF COMPANY, Carlsbad, CA 2000-2009

Provider of the best performance golf brands in the world

Executive Administrative Assistant /Coordinator II

Performed expanded administrative support for

- the Senior Vice President of Global Marketing

- the Senior Director of Global Design

– the Senior Director of Global Marketing Services

- the Senior Global Product Directors, as well as their teams

Managed daily calendars, telephone calls and correspondence

Coordinated domestic and international travel and prepared expense

reports

Prepared meeting agendas, presentations and meeting minutes

Assisted with company events (site execution, room lists, travel

manifests, etc.)

Supervised various department fiscal activities that included issuing,

tracking and reconciling purchase orders and invoices to insure delivery

within budget forecasts

Responded to client requests in a timely fashion

Performed other special projects as requested

These responsibilities required sensitivity and the utmost in

confidentiality.

THYSSEN-KRUPP ELEVATOR/U.S. ELEVATOR, El Cajon, CA Prior to 2000

Manufacturer of elevator products; nationwide service provider.

Executive Administrative Assistant

Held progressively responsible positions: from assisting the Chief

Engineer to eventually assisting several Vice Presidents and other

managers, the company CFO, the President and the CEO

Maintained sensitive and confidential information

Managed calendars; scheduled and prepared for executive meetings

Prepared expense reports

Responsible for coordinating all company airline travel, while ensuring

the lowest reasonable cost

Organized company sales and technical training meetings: Prepared

agendas; assembled training materials; arranged airline and local

travel; arranged hotel and conference rooms; secured meeting equipment

and catering

Assisted HR and Payroll on a variety of sensitive projects

Mentored/trained several new-hire secretaries

COMPUTER / TECHNICAL SKILLS

MS Word, Excel, Outlook, PowerPoint, Access, Internet Explorer

Familiar with many types of office equipment

EDUCATION

Southwestern College, Chula Vista, CA – Business Administration Courses

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