Customer Service Assistant
Resume:
Maria Carmen Bautista
Lake Tapps, WA 98391
H - 253-***-****
C - 253-***-****
*************@*******.***
CAREER OBJECTIVE: A position in a service oriented organization where my
organizational skills and
ability to work with people will have
valuable application.
SUMMARY OF QUALIFICATION: More than 23 years of experience in the
customer/public relations industries.
Work Experience:
Paralegal/Legal Assistant-Family Law November, 2007 - Present
Carol Bailey & Associates, PLLC
901 5th Avenue, Suite 2800
Seattle, WA 98164
Paralegal/Legal Assistant-Family Law May - July, 2003;
Lisa Reed, Attorney at Law October, 2007 -
February, 2008
1155 North 82nd Street
Seattle, WA 98103
Paralegal/Legal Assistant-Family Law July, 2003 - October,
2007
Curran Law Firm
555 West Smith Street
Kent, WA 98032
Paralegal/Legal Assistant-Family Law July, 1999 - July, 2003
Mallet and Brown
Davis and Squier
1200 Fifth Avenue, Suite 1925
IBM Building
Seattle, WA 98102
Duties and responsibilities included but not limited to:
- Drafted legal pleadings for family law matters
- Assisted Family Law Attorneys with clients and witnesses
- Notified all parties regarding motions made
- Subpoenaed records for clients
- Interviewed clients and witnesses for trials and motions
- Calendared all issues on Active Cases and followed case flow
- Scheduled appointments, hearings and mediations
- Advised attorneys of new court rules and procedures
- Ensured all drafted documents and pleadings comported with court
guidelines
- Researched for documents and information in internet/SCOMIS to
address
queries from clients and opposing parties
- Drafted correspondence and memos
- Copied and transmitted correspondence, pleadings and evidence to
clients, opposing counsel, and court
- Interpreted whenever necessary
- Entered all billing in TABS III, Time Slips, and ProLaw system
every month
- Maintained client files
Civil/Criminal Bailiff May 1, 1995 - June 30,
1999
King County District Court, Renton Division
3407 N.E. 2nd Street
Renton, WA 98056
Duties and responsibilities included but not limited to:
- Assisted 2 District Court Judges during court hearings for civil
and criminal
proceedings
- Prepared files and dockets for judges before and after all court
hearings
- Administrative support for Judges and Pro Tempore
- Assisted Court Magistrate on traffic hearings
- Briefed judges on motions filed as well as Bench and Jury Trials
- Prepared correspondence, reports and legal documents for judges
- Prepared courtroom before each call of calendars
- Directed attorneys, court personnel and defendants of court
procedures
- Assisted lawyers and law enforcement agencies for in-custody
hearing
- Ordered and recalled bench warrants, No Contact Orders and Anti-
Harassment orders
- Interpreted for court whenever necessary
- Distributed Court rulings
- Notified attorneys and defendants of pending hearings
Life Client Service Department, Assistant Manager March 1990-April
1995
Jackson National Life Insurance and Annuities
Seattle, WA 98101
- Delegated work load and maintained department schedule
- Prepared materials for distributions of both new and old products
- Reviewed policy contracts to determine it meets State Guidelines
- Maintained client confidentiality
- Provided written and verbal explanation to client and agents'
queries
- Prepared legal documents for claims
- Assisted attorneys and law enforcement agencies in investigation of
claims
- Scheduled meetings and travel arrangements for Managers
- Trained current and new employees
Policyholder/Word Processing, Department Lead January, 1986 -
March, 1990
ITT Hartford
1820 Eastlake Avenue E.
Seattle, WA 98144
- Trained new employees
- Typed and assembled policy contracts and amendments
- Answered policy queries from agents and policyholders
- Transcribed materials from a Dictaphone which included phone and
live interviews
- Scheduled meetings for staff
- Assisted in data entries, filing, and answering phones
COURSES AND TRAINING:
Family Law CLE-King County Re: Evidence and Discovery
Diploma-Associates, LOMA (Life Office Management Association, Inc)
Domestic Violence Conference and Seminar, Criminal Justice Center
Contract Negotiations Seminar and Conference, Everett, WA
Attended numerous management and customer service seminars
Attended numerous legal workshops for Legal Assistants/Paralegal/Legal
Secretary
OTHER FACTS: Ability to speak and write 3 languages
Knowledge in Microsoft Office Works
Knowledge in TABS III and Time Slips, ProLaw
Ability to stimulate public with decision
making
Possess desire and ability to initiate
contacts and follow through
Notary Public
Court Certified Language Interpreter
Current Volunteer Legal Asst for the Legal Clinic
Current Volunteer for CASA as interpreter
Contact this candidate