Customer Service Manager
Resume:
Chauncia S. Horn
Chicago, IL 60651
**********@*****.***
Objective: To secure a position with an organization that can benefit from
the educational, employment and interpersonal skills I
have to offer.
Education: University of Phoenix
Degree: May 2010
Bachelor of Science
Major: Business Management
Work Experience: Litholink, Chicago, IL
January 2010 - Present
Managers Assistant
Assist the business managers fulfill different responsibilities,
update specific clients reports, Assist with updating and
also run monthly reports periodically to ensure accuracy,
Assist manager in managing customer service and claim
alerts, Schedule and coordinate candidate interviews,
provide candidates with detailed interview information over
the phone and via email, conduct phone screens with
candidates, provide new employees with on-boarding
paperwork and instructions, ensure that payroll data for
new, existing, and terminated employees is authorized,
approved by management, Administrative support to HR
department when needed, maintain employee files for
manager, create spreadsheets, type various correspondence
for manager, scan documents into the system, make copies
and distribute as necessary, mail, fax documents as needed.
U.S. Census Bureau, Chicago, IL
December 2008 - June 2009
Administrator & Payroll Clerk
Acquired test applicants, coordinated testing sessions,
established eligibility of applicant, interface with
recruiting departments, marketed literature to the
community at-large, data entry of test results via DAPPS
system, generated reports and documents, contact job
applicants to schedule and coordinate candidate interviews,
provide candidates with detailed interview information over
the phone, conduct phone screens with candidates, contacted
job applicants to offer employment opportunities, trained
teams of clerks, set up training schedules for multiple
departments, fingerprinted new hires, Entering all payroll
changes into the U.S. Census payroll system, make entries
for the U.S. Census bi-weekly payroll runs, verified and
processed payroll, prepared payroll reports under the
direction of the payroll manager, answered a multi-line
telephone, prepared and distributed U.S. Census
correspondence and operated as the executive assistant to
the Local Census Operating Manager and the Assistant
Manager of Administration.
Pierce & Associates P.C., Chicago, IL
May 2007 - August 2008
Post-sale Deed Recording Technician Salary
Monitored and confirmed receipt of deeds for recording,
contacted the client's Co-counsel or the Sheriff's Office
to obtain errant deeds, verified the legal description of
the deeds, contacted and followed -up on correspondences,
sent deeds for recording, wrote checks for recording fees,
sent deeds for exemption stamps, customer service, trained
new hires, updated and maintained files.
Chicago Park District, Chicago, IL
October 2006 - April 2007
Buyer Assistant
Under the direction of the Senior Buyer, I reviewed, verified,
corrected and distributed the Request for Proposals to the
department heads and project managers, tracked proposals
from receipt to release in our corporate database system,
created and maintained the buyer's department spreadsheets,
compiled and distributed decision letters to vendors
regarding the proposal requests submitted, provided a high
level of customer service to our external customers and our
internal clients.
Chauncia S. Horn
Guaranteed Rate, Chicago, IL
June 2004-April 2006
Marketing Assistant / Database Supervisor
Delivered the highest quality support to the Vice Presidents of
Mortgage the Lending division, guided and executed
projects, tailored activities to assist the Vice
Presidents in their day-to-day activities, assembled and
distributed direct weekly mailings to ongoing and current
clients, prepared marketing documents, managed direct mail
calendar, sent correspondence to realtor partners, and
maintained the corporate files, created Home Loan Analysis
sheets for the Vice Presidents to review and release to
clients, maintained VPs event calendar, produced and
maintained correspondences, appointments, travel
arrangements and vouchers,provided occasional technical
guidance to other team members, instructed temporary
hires, provided receptionist coverage, performed time and
expense reports, coordinated local community service
events.
Computer Software Skills
Proficient in Microsoft Suite, Excel, Internet,
WordPerfect, QuickBooks, Access, DAPP system
References Available Upon Request
Contact this candidate