Administrative Assistant Insurance

D. Lynn Markichevich

**** ******* **., *** *****, California 92115 . 619-***-**** . (858) 245-

**** . *-****: ****@***.***

OBJECTIVE

Seeking a challenging position in a progressive environment that foster

mutual growth.

SUMMARY OF SKILLS

. Administrative . Operations . Client Relations .

Communications . Documentation

. Claims Adjuster . Legal Terminology . Negotiations .

Liaison/Point Person . Document Trafficking

. Conflict Resolution . Review & Analysis . Record

Keeping . Calendar Management . Due Diligence

PROJECT TOOLS INCLUDE: WordPerfect, Word, Access, Outlook, Adobe Acrobat.

SUMMARY OF QUALIFICATIONS

. Over twelve years of progressive excellence in claims adjustment

including administration, documentation, client relations, communications,

recordkeeping, negotiations and conflict resolution, calendar management,

client liaison, and advocacy. All duties performed in accordance with

federal and state statues, laws and regulations and company policies.

. Excellent interpersonal skills with proven successes working in time

critical environments and interfaces with all levels of personnel

including clients, claimants, attorneys and other third parties.

. Excellent communication skills experienced in the development,

administration and implementation of services and the methodology to

ensure success. Self-starter committed to the needs of clients adept at

managing a variety of tasks and personalities. Possess a strong sense of

priority, a keen eye for detail and superior organizational skills.

WORK EXPERIENCE

SUPERIOR CLAIMS SERVICES, LLC, San Diego, CA 1999 - 1-2011

Claims Adjuster

. Responsibilities include complex administration and case load

management for up to 100 active professional liability claims including

acting point person and liaison for client, real estate brokers, agents,

claimants and attorneys including settlement conferences. Duties include

comprehensive and accurate evaluation of claims for coverage, liability

and damages including comprehensive communications. Files require review

of documentation, applicable law, and auditing of expenses. Negotiate

settlements directly or via litigation. Personal authority of $50,000.

Compile and present detailed analysis for higher value cases. All duties

performed in accordance with applicable state, federal and local statutes,

regulations and laws.

ALLISON & ASSOCIATES (Division of Cress Insurance), San Diego, CA 1998

-1999

Legal Assistant

. Responsibilities included all aspects of legal support including

client communications, administrative support, client relations,

preparation of legal document including retention of services; document

trafficking, communications, reception, conflict resolution and acting

liaison between counselors, clients and third parties. During brief

tenure was tasked with insurance claimants and was promoted to Claims

adjuster and became original team member for Superior Claims Services, a

new division of Cress Insurance Services.

RLI PROFESSIONAL RISK, San Diego CA 1996 - 1998

Insurance Office Clerk

. Duties included production of various monthly and quarterly reports,

heavy phone management, document trafficking, mail distribution; input,

collation and distribution of submissions, cash deposits, endorsements,

tracking and coordination of renewal activity, and receiving and charting

accuracy of underlying policies.

UNIGARD INSURANCE GROUP, San Diego CA 1995 - 1996

Administrative Assistant

. Responsibilities included complex calendar management, policy

cancellations and licensing, general administrative and office support

including reception, heavy phones, marketing support, maintenance of

records, document management and trafficking, and maintenance of branch

manuals and office information systems including transcriptions.

ATLAS CONSTRUCTION SUPPLY, San Diego, CA 1994 - 1995

Administrative Assistant

. Tracked and billed rental equipment, completed submittals and typed

letters for the sales department, invoiced, filed, answered phone.

EDUCATION

1998 - Present: Continuing Education including multiple workshops and

seminars through Superior Claims Services

including yearly recertification programs including ongoing state and

federal laws and regulations regarding insurance services.

1994: GROSSMONT COLLEGE, EL CAJON, CA

. Office Professional Training Program

. Skilled Insurance Clerk Certification

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