Service Customer

La Wanda D. Reed

**** ******* **** **. *******, MD - Cell 240-***-**** - Email:

******@*******.***

PROFILE

Over 16 years experience in the administrative field. This experience

includes effective communication, organizational and verbal skills at

Professional Management levels. Administrative skills include Typing 40

WPM, Microsoft Office (Word, Outlook, Excel, Power Point,) GroupWise, SAP,

Internet Research, CJIS, JIS,BCJL, and ABS, OCMS.

WORK EXPERIENCE

Maryland Department of Public Safety and Correctional Service

Baltimore Central Booking Intake Center November, 2009 - Present

Baltimore, MD Office Secretary III

. Process 50 to 60 new commitment packets for verification and place in

active files

. Review all inmate information prior to releasing to the public, Court

appearances, or transfers

. Determine if commitments are accurate and complete so that the sentence

structure is computed accurately, or that Court

appearances are accurately stated

. Verify the authenticity of legally documents, such as signatures on

Court documents and Court seals

. Determine what information can legally be disseminated to outside

agencies or individuals

. Proficient in CJIS, JIS, BCJL, ABS, and OCMS systems

Grace Davidson May, 2008 - July,

2009

Curtis Bay, MD Administrative

Assistant

. Assisted in reconciling monthly accounting statements.

. Assigned to segregate accounts receivable payments for entry into

accounting database.

. Assigned to assist in tracking incoming accounts payable invoices.

. General clerical support as needed to include but not limited to creating

correspondence, answering phones, greeting guests and visitors, computer

data input and filing.

. Utilized SAP software.

Siemens

April, 2007 - May,

2008

Beltsville, MD

Service Coordinator

. Effectively coordinated and scheduled branch service activities and

resources, following executive orders to ensure customer expectations

and commitments are met while delivering high quality service.

. Provided information, prioritized and coordinated assignments for field

service personnel from management and validated work had been done

properly.

. Served as the main point of contact for all service customers ensuring

good rapport with company and handled any complaints about services.

. Pro-actively surveyed customer after completion of service visit to

ensure a high level of satisfaction with work received and resolved

any problems.

. Enforced executive decisions regarding the scheduling and movement of

manpower and material. Reported any problems to appropriate supervisors.

. Scheduled and dispatched field labor force to meet customers request and

expectations based upon nature of call, urgency, contractual obligation,

available resources and customer needs.

. Ensured all service requests and dispatches were documented, coordinated,

prioritized and organized.

. Reviewed, processed and distributed all service documentation including

service orders, packing slips, purchase orders, accounts payable

vouchers, as assigned.

. Maintained timely set up and completeness of related job folders as

assigned.

. Utilized, maintained and updated all service call and customer

information in SAP Applications.

Edison Electric Institute

April, 2001 - April,

2007

Washington, DC

Service

Center Associate

. Responsible for answering and dispersing in-coming calls using a

multi-line Meridian PBX Console communication system.

. Provided member company executives with up-to-date information

on our company, its various meetings, and professional staff.

. Greeted visitors and member company representatives and

dispersed all necessary onsite meeting logistics and personnel

contacts. Responsible for making certain they made appropriate

connections

. Calculated data of all Business Service Center work orders for

accuracy, compiles these figures in an Excel worksheet, balances the

figures against the backup data, and submits the report to Internal

Accounting on a weekly basis for input into the Accounts Payable

system.

. Assisted various departments with preparing filings, mass

mailings, and distribution of materials and correspondence.

. Assumed the responsibilities of the Staff Administrator position

in her absence. Staff Administrator expressed satisfaction with my

work and continued to rely on me for administrative duties.

. Reserved, confirmed, and assisted with the proper setup of in-

house meetings in the absence of the Coordinator of Internal Meetings

and Special Events.

Premier Personnel (Temp Assignment) April,

2000 - April, 2001

Washington, DC

Receptionist

. Worked on various assignments.

. Assisted in reconciling monthly accounting statements.

. Assigned to segregate accounts receivable payments for entry

into accounting database. Assigned to assist in tracking incoming

accounts payable invoices.

. Assisted staff with coordinating in-house meetings.

. Responsible for greeting clients, and the public through a multi-

line communication system.

. Organized and maintained various legal and business filing

systems.

. Performed various administrative and office duties.

EDUCATION

Ashworth University Criminal

Justice

March 2011- Present

Edison Electric Institute Certification

in MS Office Suite

Washington, DC May 2003

University of Phoenix Certification in

MS Office Suite

Phoenix, AZ October 2009

ACCOMPLISHMENTS

Officers Award, Customer Service Edison Electric Institute, August 2005

Officers Award, Outstanding Excellence

Edison Electric Institute, December

2003

REFERENCES: Furnished upon request

Contact this candidate