Customer Service High School
Resume:
Jennifer L. Haselby
***** * ******** **** ******* Dr, Vail AZ 85641 – 325-***-**** – ********@*****.***
QUALIFICATIONS
Substantial experience and outstanding skills in customer service with five years at Blue Cross
Blue Shield of Texas.
Accustomed to working in fast paced environments with the ability to deliberate quickly and
successfully handle changes within the business.
Use of general and specific computer programs (i.e., Microsoft Windows, Microsoft Office, and
numerous web based programs specific to claims processing).
Untiring leadership and training skills. Accustomed to working with new employees and
furthering their training and education within the Blue Cross Blue Shield company.
Exceptional interpersonal skills. Ability to work well with others and encourage growth from
peers and subordinates.
WORK HISTORY
Customer Advocate, Blue Cross Blue Shield of Texas; Abilene, TX -- 2006-2011
Customer Advocate I (2006-2007)
o Staffed customer service telephones; assisted members and providers with benefit
and claims questions
Customer Advocate II (2007-2010)
o Continued operating customer service telephones for members and providers
o Assigned as learning coach; assisted new Customer Advocates during their
customer service training and during non-interaction time
Trained to process written inquiries, refund requests, coordination of benefits
o
inquiries, dental processing and deferrals
Customer Advocate Specialist (2010-2011)
o Operated as a mentor and trainer for new Customer Advocates who recently
completed Customer Service Training
Managed time between processing benefits/claims and assisting newly trained
o
Customer Advocates.
Achievements
o Received two Employee Appreciation Awards for efforts in supporting the staff
and training efforts for the Federal Employee Program and contribution to Health
Care Service Corporations achievement of company’s values and goals
o Honored as a “5 Star Award” recipient, a corporate customer service award
Customer Associate, Hastings; Clovis, New Mexico -- 2003-2004
Stockroom and Inventory Associate
o Processed incoming shipments, labeled merchandise, and stocked items on the
store floor.
Inventoried merchandise and managed required inventory reports
o
EDUCATION
High School Diploma, Cloudcroft High School, Cloudcroft NM, Class of 1999
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