Customer Service Project Manager

Marcee Thomas

*** *** ****** **** ***, WA *****

360-***-**** ******.******@*****.***

Professional Summary

Resourceful, Experienced, Shilled Technician with nine years increasing responsibility and experience

supporting daily operational and administrative functions in Lean Manufactory, Customer Service,

Receiving, Forklift Operation, and Purchasing.

Demonstrated capacity to provide comprehensive support to executive staff, excel at managing

all essential tasks.

Adept at maintaining administrative processes that improve accuracy and efficiency, and achieve

organizational objectives.

Highly focused and result oriented in supporting complex, deadline driven operations; able to

identify goals and priorities and resolve issues.

Proficient in Microsoft Office Suite (Word, Outlook, Excel), Windows OS.

Professional Experience

Byram Healthcare Redmond, WA 2010-2011

Billing & Reimbursement

Working a fast paced high volume Durable Medical Equipment Company to obtain all needed insurance

documentation to insure timely and accurate product delivery to customers.

Insurance verification.

•

Obtained documentation (RX, LMN, SA, Authorizations, & Chart notes) .

•

Customer service and account follow up.

•

Maintained compliance in accordance to major insurance carriers and company guidelines.

•

Genie Industries Redmond, WA 1999-2008

Engineering Technician/Procurement

Provided high level administrative support to a specialized new product development group of a world

leader in aerial work platforms.

• Reviewing inventory needs and purchasing product from established/new suppliers.

• Sourcing new items from existing suppliers or locating new sources.

• Provided daily management of purchase orders and deliveries.

• Entered all project data into database system and provided weekly reports to Project Manager.

• Data entry for purchasing and receiving in AS400 database.

• Performed Quality Assurance inspections of incoming prototype parts to assure product quality.

• Participated in Monthly Safety Team meetings. Performed monthly and quarterly safety

inspections and machine audits.

• Worked with little or no direct supervision with successful results.

Continued…

Marcee Thomas

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Ixtapa Restaurant Carnation, WA. 1994-1999

Bar Manager

Highly organized and personable with experience providing exceptional customer service while fulfilling

dining room wait staff with beverage needs.

• Responsible for product ordering and quarterly inventory.

• Management of employees, including work schedules to ensure coverage of shifts.

• Success multitasking while remaining professional and courteous in fast past environment.

• Exceptional interpersonal and team building skills with an aptitude with building rapport with a

diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to

escalation.

Eldorado Stone Carnation, WA. 1994-1992

Production Specialist/Second Lead

Performed multiple support duties in a fast paced environment to ensure product completion and timely

delivery to customers.

• Select and process stone molds from pull sheet.

• Ensure quality and cleanliness before painting process.

• Paining layers of various products (i.e. rubber, nylon) and remove any contamination for final

shipment.

• Responsible for daily startup procedures.

Education

Medical Billing and Coding Everest College Everett Campus 2010

Awards:

Dean’s List Student Ambassador Perfect Attendance

Welding/Weld safety Genie Industries 2000

Precision Measurements course Genie Industries 1999

Engineering Drawing Couse Genie Industries 1999

Alcohol Service Permit Washington State

Liquor Control Board 1996

Bartending Academy Renton, WA. 1994

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