Sales Manager
Resume:
JOSEPH MISZEWSKI
Apex, NC **502
**********@**.**.***
SUMMARY
Sixteen years experience in the information technology industry. Special
skills in sales, project management, and web site design and maintenance.
A dedicated team leader and dependable professional who meets all deadlines
and solves tough problems.
PROFESSIONAL EXPERIENCE
Eaton Corporation, Raleigh, NC October
2008-Present
Inside Channel Sales Manager-Western Region
Responsible for VAR recruitment and sales growth for Eaton's electrical
segment.
. Delivering strong results to the organization by exceeding quota
objectives.
. Chosen by management to participate on the North America Customer Support
Employee Council. Designed and developed two key programs: Reward and
Recognition program and Cross Functional Training initiative. These
initiatives enhanced our customer service program and increased overall
customer satisfaction.
. Awarded the Stover Volunteerism award in 2009 for leadership in my
community.
Lenovo Corporation, Morrisville, NC December
2007-September
2008
Inside Sales Representative
Responsible for mid market segment covering the states of Ohio and
Kentucky.
. Delivered strong results to the organization by finishing in the top 10
percent in revenue for the last two quarters.
. Developed bi-weekly win report to highlight success stories in our
region. The result of this report was that it allowed sales
representatives to share best practices and increase overall productivity
and revenue.
IBM Corporation, Research Triangle Park, NC 2005-October
2007
Advisory I/T Specialist
Responsible for providing high volume presale technical support for IBM
System x business partners in Canada and the United States.
. Organized the initial training of our newly formed team. The focus of
this effort was to quickly build the necessary technical skills as well
as identify geographical operating differences between the two countries.
The result of this effort was enabling our team to begin operating at a
high level of support in the timeframe that management dictated.
. Provided high volume presales technical support for IBM System x business
partners in Canada and the United States, resulting in a high level of
satisfaction from our business partners and a personal customer
satisfaction rating above 95 percent.
. Received a monetary award from management for organizing training and
being instrumental in successful teamwork between the two geographies.
IBM Corporation, Research Triangle Park, NC 2002-2005
Advisory Program Manager
Responsible for designing and maintaining the IBM eServer xSeries worldwide
electronic solution assurance review tool.
. Designed and maintained the IBM eServer xSeries Electronic Solution
Assurance Review Tool. This worldwide tool electronically reviewed
solutions spanning the entire eServer xSeries product line as well as
storage, rack, tape and operating systems. The result of this effort was
improved customer satisfaction for the IBM field sales force, business
partners and their customers.
. Established strong relationships with brand team, field sales and
technical support, product development and business partner contacts.
Their input and quarterly review of the content resulted in a high level
of data integrity which contributed to the overall success of the tool.
. Received a monetary award from management for delivering the tool in the
aggressive time frame that was requested when accepting the position.
IBM Corporation, Research Triangle Park, NC 1999-2002
Advisory Program Manager
Responsible for multiple critical sales programs and projects.
. Designed a live resource program that increased response time from sales
support advocates, which resulted in instant response times, thereby 95%
of all requests were solved in 5 minutes or less.
. Designed and maintained the North America Sales & Support Intranet site,
which resulted in the site becoming the center for all critical sales and
support information. The site received over 100,000 hits per year,
resulting in high productivity for all levels of the organization.
. Established mastery learning series program to educate sales
representatives and management on PCD strategic initiatives, which
resulted in increased sales and customer satisfaction for products
covered by this program.
. Led IBM business partners and U.S. sales force in training and
distribution of newly released electronic product configurator. Provided
on-going support and problem resolution, which resulted in a 30%+
increase in productivity and customer satisfaction.
Advisory I/T Sales Specialist 1997-1999
Responsible for providing quality technical sales support to the IBM sales
force and business partners.
. Solved complex technical sales issues for field server specialists who
needed easy, fast and reliable support in order to close large business
opportunities, which resulted in over $2 million dollars of revenue per
quarter. Achieved numerous monetary awards for outstanding customer
satisfaction.
. Recommended key improvements and requirements in the development of a new
electronic product configurator, which resulted in a 30% increase in user
productivity.
. Led a committee that solved key teaming issues of three geographically
dispersed locations, which resulted in greater team unity and improved
customer satisfaction.
IBM PC Company Marketing Representative 1996-1997
Responsible for selling complex, Intel-based server solutions to large
enterprises, small to medium businesses, universities, federal, state and
local governments.
. Awarded promotion to a team leader position based on outstanding personal
sales performance. Developed successful sales plan and overachieved
yearly sales target. Awarded IBM Marketing excellence award.
. Conducted weekly study sessions to help team achieve Microsoft Windows NT
Certification, which resulted in certification for all team members ahead
of time requirements. Gained greater credibility with our customers.
. Built and managed LAN laboratory to give team members real world
experience in set up and maintenance of a local area network which
resulted in filling a critical skills gap, there by increasing sales and
customer satisfaction.
Direct Response Telesales Representative, IBM PC 1994-1996
Direct
Responsible for selling total IBM solutions to small, medium, and large
enterprises, educational facilities and all levels and branches of
government.
. Developed and executed a sales strategy which resulted in an increase of
sales quota of 121%.
. Established an options and peripherals sales team to increase profit
margins, which resulted in higher overall profits for the organization.
EDUCATION
BS, Marketing, Ball State University, Muncie, IN
PROFESSIONAL DEVELOPMENT
7 Habits of Highly Effective People First Things First
Integrity Selling Course HTML
Project Management Courses Ongoing Technical Training
SPECIAL AWARDS
IBM Marketing Excellence Multiple Top Performer Monetary
Awards
Team Monetary Awards Promotion to Team Leader
Promotion to Advisory Level
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