Customer Service Project Manager

Christopher Montgomery

*** ******** ******* **. ** Atlanta, Ga. 30317 678-***-****

***********@*****.***

OBJECTIVE

To obtain the career as a Project Manager working within the Information

Technology sector.

SUMMARY OF QUALIFICATIONS

RELATED COURSES: Leadership Strengths: Software Applications:

Managing IT Projects Complex Problem Resolution Microsoft Office Suite

IT Project Risk Management Achieving Efficiency Microsoft Project

Systems Analysis Strong Attention to Detail Microsoft Vizio

Database Management Commitment to Excellence Biz Agi

Strategic Management Focused on Accuracy Adobe Web Premium CS-5

Education

Georgia State University, Robinson College of Business - Atlanta, Ga.

Bachelor of Business Administration, Computer Information Systems, December

2010, 3.3 GPA

Professional Experience

Carestream dental / Atlanta, Ga. Jan. 2011 - Present

Technical support representative

. Assist clients with various technical issues.

. Answer calls with professionalism and offer great customer service.

. Assist clients with submitting dental and medical claims and

collaborate with third party insurance companies.

. Working in a team environment to ensure clients get the most efficient

support possible.

georgia state university School of social work / Atlanta, Sept. 2008 - Dec. 2010

Ga

Student assistant

. Professionally answered incoming calls and transferred calls to the

proper department.

. Prepared spreadsheets for faculty and staff such as updated mailing

lists, transfer students roster, undergraduate students in the

program, etc.

. Delivered and picked up mail and utilized office equipment as needed.

. Assisted faculty and staff on special projects such as student packets

and mail outs.

The kroger company / Newnan, Ga. May 2005 - Aug. 2008

Courtesy clerk - cashier

. Demonstrated superior customer service skills while aiding customers.

. Greeted customers in a professionally, friendly manner.

. Performed multiple monetary transactions.

. Managed employees while holding a supervisory position.

georgia state university / Atlanta, Ga. Dec. 2007 - Jan. 2008

Stock clerk

. Organized inventory according to specifications.

. Assisted customers with inquiries.

leadership experience

International Fraternity of Delta Sigma Pi - Kappa Chapter at Georgia

State University College of Business

. VP Chapter Operations (Elected Executive Officer)

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