Customer Service Management

monica b. scebba

Contacts: 562-***-**** ********@*****.*** Pg. 1

of 2

A professional, reliable individual possessing strong work ethics and

dedication. Resourceful, detail-oriented, problem solver with a proven

record of delivering results. Exceptional communication and organizational

skills as well as the ability to multi-task.

Administration Project Management Event Planning /

Coordination

Customer Service Purchasing Credit / Collections

Data Entry Billing / Accounts Document Control

Receivable

PROFESSIONAL EXPERIENCE

Cosmedx Science Inc. Corona, CA.

08/2010 - Present

R&D Coordinator / Document Control

Provide a full range of office skills and administrative support for

Research & Development. Create, input and maintain accurate Ingredient

Lists for formulas and Range Documents for R&D product submissions and

customer requests. Maintain all documents; change requests, bill of

materials, formula holds, customer files and quotes in accordance to

company SOP. Maintain R&D schedule, coordinate deliveries with customers

and document all requests. Assist with research, resolution, and final

disposition of customer complaints. Obtain price quotes for lab work,

verify and approve invoices on services received. Maintain MSDS

documentation for raw materials, finished products and supplies. Manage

the flow of technical information between technical director, chemist and

customers. Manage material requirement planning, maintain & track order

scheduling, maintain regulatory requirements and company standard

operational procedures.

beckman coulter, inc., Brea, CA.

01/1998 - 09/2009

Senior Administrative Coordinator

Provided a full range of office skills and administrative support for

multiple organizations, which shipped over $15M in annual volume. Worked on

a variety of assignments / projects simultaneously, which required self

starting and individual judgment. Routinely handled confidential and

sensitive information. I was the central role anticipating needs and

keeping the business operations/activities organized, on track and moving

forward. Provided assistance with benefits, personnel and attendance

records, status changes, memos, training, purchases, and supplies. Managed

advanced calendaring, errands, travel and lodging accommodations.

Coordinated meetings, re-occurring events and inter-department activities.

Secured logistics, negotiated / booked all resources, managed materials,

recorded and distributed meeting minutes. Provided customer service

assistance; placing orders, checking status, screening visitors, walk-ins

and telephone inquiries. Used Oracle system to process expense reports,

purchase requisitions and schedule/track/maintain required training.

Responsible for document control, cost accounting, coordinating, receiving,

billing, and tracking of approximately 600 work units per month. Reviewed

data integrity, verified accuracy, quoted pricing, received purchase orders

and receipts. Prioritized and processed monthly, quarterly and annual

system closing. Prepared status reports and reconciled to ensure job

completion. Processed approx. 500 vendor invoices per month; verifying

accuracy, pricing, receipts, general ledger coding and approving.

Knowledgeable and supportive of company regulations/ policies/ procedures,

FDA/ GMP and ISO 13485 compliance

. Invited to join our management staff at a strategy summit during my first

year with the company.

. Devised new pro-active billing system, increasing billing efficiency and

reducing credits 95%. Totally eliminated customer billing complaints and

increased customer satisfaction. Resulting in special commendations from

affected customers.

. Researched and located accounting input inconsistencies identifying

accounting errors totaling $245K.

. Qualified over five years of operation system data integrity,

troubleshooting, correcting and purging inaccuracies to restore validity

to cost accounting, financial accuracy, and reporting systems.

. Advocated and facilitated company wide events promoting employee

participation, volunteering and fund-raising for non-profit charitable

agencies, maximizing company visibility within the community.

monica b. scebba

Contacts: 562-***-**** ********@*****.*** Pg. 2

of 2

konica minolta business solutions, usa, inc., Irvine, CA.

Senior Office Administrator

Lead administrative support for 65 field and office employees in sales,

service and technical departments. Provided human resource assistance with

benefits, procedures, policies, new hires and terminations. Supervised 5

employees's including motivating, training and discipline. Maintained

business expenses, office supplies and general facility management.

Negotiated, billed and maintained maintenance programs and contracts for

major accounts customers. Preformed full cycle accounts receivable and

aging. Managed credit and collection efforts via phone and written

notices. Obtained credit references approving/denying/placing holds on the

sales and leases of new equipment or supplies. Received customer

inquiries, service requests and orders for supplies. Prioritized, routed

and dispatched service requests to appropriate technical staff.

. Received company wide "Administrative Circle of Excellence" award for

providing exceptional customer service and winning key accounts and

servicing clientele.

. Relentlessly managed large data base of past due accounts reducing

percentage of uncollected balances from 78% to below 10%.

Weddings by Monica, Corona, CA. 1/2004

to Present

Professional Event Planning & Coordinator - Sole Proprietor

Manage and coordinate weddings, meetings, corporate events, conventions,

and celebrations. Work with clientele to establish needs, budget, vision

and itinerary. Locate and manage event logistics including site evaluation

and selection, vendor contract negotiation, hire services: rentals,

catering, audio visual equipment, staging, lighting, decorating, speakers,

and music. Prepare meeting literature, maps, invitations, fliers, and

announcements. Assist with travel and hotel arrangements. Deliver and set-

up of all items required for the day. Oversee all details from set-up to

breakdown. Act as liaison between all parties. Ensure all scheduled

events are kept moving according to timeline. Inform key members of

upcoming events. Attend to any unforeseen circumstances that may occur.

Provide excellent hospitality to meet all customer needs. Ensure all items

are collected and packed at end of event. Attend trade shows and web

design to promote and build business. Maintain preferred providers to

ensure professional services. Verify / approve billing, invoicing and

payroll. Hire, train and supervise personnel.

Competency development

Project Management - Kepner-Tregoe Consulting & Training

Professional Event Planning & Coordination - Sole Proprietor of Weddings by

Monica

Lean 101- The 9 Deadly Wastes, Workplace Organization, Visual Management -

Beckman Coulter, Inc.

Human Resources Fundamentals (HRCI/PHR) - Office Team Training

CPR/AED/First Aid Certification - Beckman Coulter, Inc.

pc / software proficiency

PSI Printing Management System-Version 10.1, Lotus Notes 6.5 / 8.5,

Outlook, Taleo, Catalyst, Typing 55 WPM. 10 Key 8262 KPH, Web Easy,

Register, Microsoft Office Suite 2003: Word, PowerPoint, Excel, Project,

Access basics, Net Meeting, Windows Vista, EDMS, Crystal and Progression /

Macola software.

EDUCATION

Chapman University - Essentials of HR Management - 4/2010

Southern California School of Massage - Riverside, CA. Certified Massage

Technician- Graduate 2002

American Academy of Wedding Professionals AAWP - Certified Wedding

Coordinator - 7/2010

AFfiliations

Toastmasters International - Member and Recording Secretary

IAAP International Association of Administrative Professionals - Citrus

Valley Chapter

American Association of Wedding Professionals - Member

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