Customer Service Engineer
Resume:
Vinay Suvarna
Schaumburg, IL
Cell : 619-***-****
********@*****.***
PROFILE
. More than seven years of extensive hands-on experience in Network
Engineering including network planning, design and implementation of
enterprise networks.
. Designed, installed, configured and maintained complex routed LAN and
WAN networks involving a wide range of products and technologies,
including Cisco routers and switches.
. Proven ability to troubleshoot complex LAN/WAN related problems,
designing, configuring and delivering the most effective network
solutions to the client.
. Apply network architecture design and engineering experience toward
designing networks that will improve operational efficiency and reduce
total costs of ownership.
. Excellent communication skills with the ability to interface at all
levels and build strong working relationships.
. A team player who also works well independently.
. Planned, organized and led highly technical projects/teams for AT&T.
DEGREE
Bachelor of Engineering, Electronics and Communication June
2001
Nitte Mahalinga Adyanthaya Memorial Institute of Technology (Mangalore
University, India)
PROFESSIONAL EXPERIENCE
Sr Network Engineer
June 2006 to Present
Tech Mahindra Ltd
. Responsible for Planning, design and Implementation of nationwide
extensive secure enterprise LAN and WAN Networks for AT&T, a Global
Telecom Operator and one of the largest US based Telecommunication
company
. Serve as Network Design Consultant for AT&T
. Design and manage implementation of Network for client's broad
business expansion, including upgrading the network to support
technologies like VOIP, Telepresence, Cisco Wi-Fi Architecture
. Re-engineering of enterprise network design for transitioning of
legacy network device upgrades to new network devices in more than 13
states across numerous departments
. As a Network Design Consultant, interact with clients and attend
project meetings to understand requirements; analyze the existing
Network infrastructure including type of devices, IP addressing,
routing scheme, Network Technology/architecture, etc. and gather
information required for the initial Network design; verify
configuration, Implement the Network solution and assist in
troubleshooting problems
. Optimize design based on current network and future forecast
. Perform configuration changes on devices to ensure they are inline
with the defined standards.
. Involved in enterprise-wide projects of planning and implementing new
premise networks, architectures, and technologies
. Design solutions for smooth integration of networks due to acquisition
of various other corporations
. Analyze and provide access-list configuration for supporting external
Business Partner VPN networks
. Directly responsible for mentoring and assisting Twenty Four Network
Planners
. Lead the Firewall Audit Team to audit the Firewall rules and verify
the rules that are not valid to manage the Firewall configuration
. Initiated, compiled and prepared various project related documents,
track-sheets, reports, and presentations
. Completed high-profile visibility network designs and implementations
including executive telepresence centers, company headquarters
transition and call centers based on Cisco and Avaya VOIP architecture
Network Engineer March 2005 to May 2006
Tech Mahindra Ltd, Mumbai, India
. Worked as a Network Analyst with the Global Managed Services Team for
a client, a leading provider of global, integrated, secure and
customized business communications solutions for multinational
organizations, providing Global Data, IP services and integration
services
. Merged customer networks at the macro level, the merger of the
networks led to increased complexity in terms of Network Provisioning,
Integration and Network Management
. Kept integrity and consistency between the reporting systems, billing
systems and the live network
. Analyzed router configuration
. Coordinated with Customer Service Manager and other key business units
to carry out critical network activities
. Ensured the services and configurations that have been provisioned on
the customer network are in accordance with the order
. Assisted in the migration of customer service with respect to
provisioning/change process management
. Prepared a solution and project plan and executed the same to get
customer migrated to new services on the network
Network Engineer August 2003 to
September 2004
Net Connect Pvt ltd, Mumbai, India
. Worked as a Network Engineer for Deutsche Network Services Pvt Ltd, an
Asia-Pacific Centralized processing center (AP-CPC) that handles all
trade related issues for Deutsche Bank
. Was part of a core team responsible for the smooth functioning of
daily operation of systems
. Managed the LAN and WAN (routers( Cisco 2600 series) and switches
(Cisco 4500 series, Cisco 3500 series) configured with Vlans
. Monitored leased lines through Network Monitoring tools and worked
closely with the Network
. Operations center and telecommunications provider to debug and
diagnose Network and Circuit problems
. Assisted System Administrators in maintaining various Servers and
Client desktops
. Handled reporting, documentation and coordination of problems with
Asia Pacific Computing Center to resolve issues on a day-to-day basis
Projects included:
. Integration of a set up of 50 users to the existing network
. Implemented leased line between various branch offices
CERTIFICATIONS AND TRAINING
. Cisco Certified Internetwork Professional (CCIP - Implementing QOS)
. Cisco Certified Internetwork Professional (CCIP - Configuring BGP)
. Cisco Certified Network Professional (CCNP)
. Cisco Certified Network Associate (CCNA)
. Cisco Certified Internetwork Expert (Written)
. Currently Pursuing CCIE R & S LAB
. C/C++ Programming
TECHNICAL SKILLS
. Routers (Cisco 7600, 7200, 3600, 2600, 2500, 2800, 877, 837, Allied
Teleysn Rapier 24i)
. Switches (Cisco 6500, 4900, 4500, 3750, 3560, 3550, 2900, Allied
Teleysn AT-8724, Foundry fesx424, fes 2402 and 4802 POE)
. Routing Protocol (BGP4, OSPF, EIGRP, RIP)
. Implementation of technologies as Vlans, HSRP, VRRP, Spanning tree,
RSPAN, QOS, MPLS
. OC-3, DS3, T-1, and DSL, Ethernet (Gigabit Ethernet, Fast Ethernet)
REFERENCES
Provided upon request
Contact this candidate