Customer Service Manager

Kerrye S. Mack

* **** Sparrows Lane, *Norcross, GA 30093, *Contact;770-***-****, *Email; *********@*****.***

Objective-

With more than 15 years of social service, management, customer service and

administration, I am a self-motivated professional who is able to work

without direct supervision. also am a strong team player with a solid work

ethic.

Qualifications

PEARSON-Scoring Supervisor (2005 to Present)

Supervised 6-25 professional scorers that score students math, reading and

writing responses: duties included monitoring the team and individual

scorers' attendance, accuracy, reliability, rates, statistical reports,

timesheets, performance evaluations. small group trainings and staff

incentives. Perform human resource and warehouse duties, scanning,

inventory, filing, and housekeeping and additional assigned tasks such as

recruitment and special events. Communicate with customer representatives

and respond to customer needs and assessments. Received top employee awards

as well as promotions.

YMCA- Preschool Coordinator, Camp and Youth Counselor (1998-2005)

Recruited, hired, trained and managed over 100 staffers and volunteers.

Coordinated and redeveloped procedures, policies and curriculums for

children of all ages, the, developmental disabilities and seniors citizens.

Put together annual projects, budget, community programs and activities.

Participated with fundraisers and agency events. Edited monthly

newsletters, handbooks and program brochures. Worked in the membership

department Purchased supplies and monitored inventories. Provided case

management and counseling services. Established and maintained contacts

with government, social services agencies, parent groups and neighborhood

coalitions. Performed administrative, payroll, and human resource duties

Provided food service to the community.. Served as staff aide to special

events such as the annual Invest in Youth and United Way Support campaigns

and community outreach.. Conducted monthly staff meetings, conferences,

workshops and seminars.

ESSIES MANAGEMENT-Assistant Property Manager (2000-2005)

Assisted in directing property management of apartment complexes,

rental housing and duplexes. Responsible for conducting tenants credit

checks, supervised move-in and out process, dealt with complaints,

scheduling, maintenance, housekeeping, section 8 tenants,

recruitments and community activities and events.

Volunteer Experience

Action for a Better Community-Board Member (1992-2005)

Duties included: Member of the Head Start Policy Council, Parent Committee,

Case Manager/Mentor, Finance, Governance, Fundraising and By-Laws

Committee, Community and Social Event Coordinator, Community Liaison,

Motivational Speaker. Job Developer Facilitated Medicaid Service, Minister

to Community Health Issues- Aids Awareness, Assist with Economics and

Finances of Agency Employment Readiness, Parliamentarian of Steering

Committee. Conducted food and clothing distribution, housing affairs,

community trips and customer service representative. Organized and

facilitated conferences and meetings.

Education

Currently attending Ashford University MBA program in Business

Management/Human Resource

B.S. Community and Human Service, Empire State College

Licensed Day Care Provider, New York State

Attended A.T.C. Travel School

New York State License Cosmetologist- Graduated from Mademoiselle Modeling

School

Additional Skills

Microsoft Office {Excel, PowerPoint, Word, Outlet}

References, portfolio, additional experiences and trainings upon request

Contact this candidate