Customer Service High School
Resume:
Sherri A. Henry
Ft. Worth, TX 76112
******.*******@*****.***
Objective: To acquire a position where my professional, customer service and
personal skills will be utilized in order to successfully achieve my jobs duties. The
willingness to always learn new things with hopes of career advancement.
Education: Taylor High School Graduate-1999
Virginia College- 2008 to current
Texas Medicaid & Healthcare Partnership.- June 2010-Feburary2011
Medicaid Provider Specialist-Assisting providers with general inquiries
regarding paid/denied claims, EOB interpretation, HCPCS/ICD9 Coding, Accounts
Receivables, Cash Financials, Medicare/Medicaid client eligibility; etc.
Apple Inc- Austin Tx-November 2008-November 2009
iTunes Billing Specialist-Assisting customers with financial and technical
assistance with their iTunes store accounts.
Convergys-Round Rock Tx-October 2007-March 2008
HR Outsourcing Agent- Providing state employees; DADS, DSHS, DARS etc;
information regarding their payroll, benefits, etc.
Sears Teleserve-Round Rock Tx-March 2006- September 2007
Customer Service Rep.-Processing customer appliance orders, sending technicians out
for service repair calls, and selling Sears warranties and products.
Wal-Mart-Taylor Tx October 2005-March 2006
Front End Cashier- Responsible for assisting the customers with the items they are
purchasing in a timely fashion while providing excellent customer service.
T. Don Hutto Correctional Facility-Taylor Tx July 03-July 05
Correctional Officer- Supervising detainees on a daily basis and transporting them to
other facilities.
Jackson Hewitt Tax Service-Taylor Tx January 2003-May 03
Tax Preparer- Assisting customers with filing their federal and state tax returns.
Skills: Keyboarding(50 wpm+), Word Perfect, Ten Key, Data Entry, Office Procedures.
Mac, Windows, Lotus, Microsoft Word, Outlook, Powerpoint, Excel etc. Filing (Alpha&
Numeric), Mac Customer Service, Business Communications and Sales. Phoenix, Avaya, SURS,
PeopleSoft applications.
Strengths: Hard-working, Dependable. Very good with irate customers, Expert in
a call center environment. Always helping the customer by doing more that what they
expect, a team player. Multi-tasked and a fast paced learner.
References: Available upon request.
Contact this candidate