Sales Customer Service

Gina Oye Asiedu-Ofei

*** ****** ** *.* Leesburg, VA 20176

**************@*****.*** (Tel: 703-***-****)

Objective: A challenging position in Business Administration, at a growth-

oriented firm, which will allow me to both further utilize

my skills and acquire new abilities.

Profile: Exceptionally creative with impressive organizational abilities

and interpersonal skills.

. Strong planning, coordinating and delegating capabilities.

. Exceptional versatility and adaptability.

. Excellent communication skills both written and oral.

. Proven ability to manage multiple projects and deadlines.

. Poised and confident in dealings with individuals at all levels.

. Strong capability to learn local and legal requirements.

Education: Strayer University- (Bachelors of Business Administration)

- August, 2011

Key Skills: Administration, Customer Service, Computer Literacy,

Supervision, Reception, Working within strict deadlines,

Microsoft Office Suite, Lotus Notes, SAP, PeopleSoft,

Ceridian, Retail Sales, Professional Liaison.

Experience: XO Communications, Herndon, VA (Contractor)

HR Coordinator

February 2011- June 2011

. Interpreted, assisted and advised employees and managers

regarding cooperative agreement applications, and benefit

administration, and HR procedures and policies within the

specified guidelines.

. Issued notification letter to employee whose dependents

must report their eligibility, i.e. full time status, or

require COBRA dependent coverage

. Accounted for new hires, termination and assists in with

retro adjustments for premium notices and any retro

adjustments for benefit calculations.

. Answered employee calls and walk-ins in a responsive and

professional manner.

. Maintained backup employee benefit enrollment and

termination information.

. Ensured all benefit information on the HRIS database is

current and accurate.

. Provided general administrative support to the HR dept,

in recruitment.

. Supported in completion of job application materials and

documents, and preparation of employment interviews- room

booking; candidates; hiring managers and tests.

. Performed routine clerical duties including the

processing of mail, new-hire packages, filing,

photocopying, faxing, data entry, scheduling of meetings

related to recruitment procedures.

. Maintained recruitment calendar of activities,

presentations, various events and coordinated activities

with and hiring managers.

Computer Sciences Corporation, Sterling, Virginia

Human Resources Associate

November 2008- January 2011

. Provided moderately complex clerical and administrative

support to the human resources staff such as, coordinating

recruitment activities with recruiters, preparing new hire

packets, and preparing training materials etc.

. Provided ad hoc reports using various HRIS applications as

needed.

. Entered information into database, producing simple

statistical reports and presentations.

. Scheduled and coordinated activities such as training

classes, briefing to senior leaders etc.

. Assisted managers with other administrative duties such as

communication of benefits, recruitment and related

activities, coordinating outgoing departmental

correspondence.

. Informed payroll and administration department of new

employee arrivals; reviewed entered employee information in

the HRIS system for accuracy; verified necessary new hire

forms to ensure that information is completed and meets

established employment requirements.

Cascades Technology Inc., Herndon, Virginia

Administrative Specialist

May 2007- August 2008

. Prepared letters, memos, reports, proposals and other documents.

. Set-up, Maintained and updated physical and computerized filing

system.

. Managed and scheduled appointments for staff and the designation of

work rosters.

. Controlled office inventory and supplies.

. Accounts receivable liaison.

. Scheduled, coordinated and planned office meetings.

. Trained entry level office staff members.

. Handled all financial transactions at service counter.

. Answered and routed multi-phone line.

. Operated personal computers, facsimile and other office

equipment to efficiently store, retrieved, updated and

generated information and reports.

. Effectively handled the financial transactions including

balance and deposit of the daily takings.

Payless Shoe Source, Fair City Mall, VA

Sales Associate

December 2006 - February 2007

. Responsible for sales quotas inventory and monetary transactions.

. Processed Credit and Cash Payments for Store Credit Cards.

. Maintained Inventory.

. Recipient of several sales incentive awards.

. Responsible for meeting and greeting clients and providing assistance.

. Managed daily sales reports.

. Experienced problem solver, ability to resolve disputes to customer

satisfaction.

Personal Information: In my spare time I enjoy playing Lawn Tennis,

Singing and travel.

References: Available upon request.

Contact this candidate