Manager Administrative Assistant

Location:

Posted:

June 19, 2011

Steven Bowe

Mineola, NY *****

******.****@*****.***

OBJECTIVE:

Admin Support Assistant II

EDUCATION:

City University of New York at Brooklyn College

Bachelor of Arts in Communications, December 2003

EMPLOYMENT:

EMSL Analytical, Inc., 208 Stonehinge Lane, Carle Place, NY 11514

May 2006 – September 2010

Office Manager

• Effectively adapted to day-to-day challenges in front office by being flexible and a multitasker.

• Accurately proofread asbestos reports for content and accuracy.

• Precisely organized communications and other materials in support of Lab Director.

• Independently worked on special projects for high revenue producing clients using MS Office.

• Produced invoices for all clients and remediated any and all invoice change requests.

• Formed and maintained customer complaints log and mediated internal and external issues.

• Provided face to face service to clientele and assisted them with billing and ordering supplies.

• Ensured all clients’ needs were met using email, fax, and phone.

• Maintained and updated customer database with clients’ records accordingly.

• Successfully ordered supplies for lab and maintained positive relations with vendors.

• Dutifully scheduled appointments and meetings and maintained calendar via Outlook.

CUNY Brooklyn College, 2900 Bedford Avenue, Brooklyn, NY 11210

September 2004 – September 2005

Administrative Assistant

• Provided administrative support and special project work for TV studio manager and professors.

• Effectively opened, sorted, and distributed incoming mail to TV studio workers and professors.

• Handled and transferred incoming calls to proper personnel ensuring clients needs were met.

• Ordered office supplies for TV studio and performed faxing, filing, copying, and scanning duties.

SKILLS:

Microsoft Word, Excel, Powerpoint, Outlook, Lotus Notes, Windows Vista, XP, Internet Search Engines,

Samplemaster

REFERENCES AVAILABLE UPON REQUEST