Customer Service Representative

Susan Brookman

***** *** ******

Chino Hills, CA. 91709

Phone: 909-***-****

************@*******.***

Summar I have been employed in the termite & pest control industry for over 18 years. I have strong

y: communication skills, work ethics, and my extensive knowledge and understanding in all areas

of the office allows me to process paperwork accurately and quickly, as well as answer any

questions clients may have regarding any termite or pest control services. My organization skills

and outgoing attitude permit me to multi-task on a high level efficiently. I am dependable,

professional and always willing to explain/instruct, assist and help another fellow employee. I am

seeking to continue a full time position within the termite and pest control industry.

Job Provided quality customer service on the heavy volume of incoming calls as well as outbound

Duties calls. Submitted list of WDO reports to S.P.C.B, processed termite inspection reports, and

And

issued completion reports and annual termite service agreements. Scheduled termite inspectors

Skills:

leads, treatments, wood repair, scheduled pest control routes, sold on-going EOM pest control

services (top sales in office every month), called in fume jobs and followed thru with signed

contracts/keys/gas shut-off/restore, explained all preparation instructions/and fume process to

client. Entered the technicians and crewmen’s daily production for termite and pest control, and

checks, accounts receivable/deposit. Processed invoices on accounts and followed up with

collections on past due customers. I have knowledge of the Rules and Regulation of the

S.P.C.B., and understand the proper disclosures and verbiage required on the WDO inspection

reports, for example; limited reports, supplemental reports/separated reports, section I and II

items and the circumstances/findings that would cause section II items to be called a section

I/escrow certifications/etc. Also, have experience in managing office operations, office staff,

distributing work, and following up on all safety meeting documentation, inspector hours/renewal

licensing, seminars, as well as submitting city licenses to perform work, and city rehabilitation

applications.

Employment:

Currently employed by one of the biggest termite & pest control company for over 2 years.

Salary $32,000

Job Title: Customer Service Representative

Employe Kilter Termite & Pest Control

r:

Dates: 08/2007 to 04/2009 Ending salary $35,000 (W2’s available)

Job Title: Secretary/Manager

Employe Mighty Bug Exterminators

r:

Dates: 03/1998 to 02/2007 Ending salary $45,000 (W2’s available)

Job Title: Secretary

Employe Command Exterminators

r:

Dates: 06/1989 to 12/1995 Ending salary $30,000

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