Human Resources Management

CYNTHIA S. LUBBEN, PHR

**** ***** ***** ****

Rowlett, TX 75088

Home: 972-***-****

Cell: 214-***-****

E-mail: **********@*******.***

PROFESSIONAL PROFILE

Human Resources Generalist...Employee Relations...Recruiting...HRMS

systems...

Benefits Administration...Leaves of Absence Administration...Project

Management...

HR Metrics...Relocation...International HR...Immigration...Training...

Energetic and motivated Human Resources Generalist with over ten years

experience in outsourcing, banking, accounting and retail. Expertise in

domestic and international project management, accurate HR reporting,

employee relations, training development and delivery, immigration

processes, and benefits administration. Recognized for solid

communication, analytical, and customer service skills.

PROFESSIONAL EXPERIENCE

The Healthcare Partners, LLP (THCP), Dallas, TX

2008-Present

Leaves Administrator

( Provide on-site delivery of Leave of Absence Program and internal

Total Absence Management process

( Daily training and interface with TAM service center staff to ensure

resolution of issues

( Research and prepare detailed documentation (call logs, notes and

emails) for retro leave requests, close cases,

legal/grievances and appeals

( Monitor daily TAM and Payroll system updates for consistency

(Review each payroll report and coordinate employee insurance premium

billing while on leaves of absence

(Coordinate and monitor the administration of Sick Leave Bank Program

( Review and analyze premium waivers for the disability and life

insurance plans to determine refunds to employees upon return to

work from leave

( Participate in the quarterly performance review and strategic

planning of the TAM Program

( Validate and communicate payroll refunds and arrears for employees

on leave of absence and with insufficient paychecks

( Recommend termination of benefits due to non-payment of premiums

Benefits Administrator

( As part of on-site team, research and draft responses to employee

requests and appeals for administrative benefits plan exceptions

(Process life insurance claims, maintain logs and audit monthly

reports from carriers

(Process disability claims, activity reports, maintain logs and audits

monthly reports

(Generate monthly premium waiver report

(Assist with open enrollment activities/tasks

(Review weekly vendor discrepancy report and district IDF file

critical error report, monitoring responses

(Conduct New Hire Orientations

(Primary liaison for district Benefits Coordinators, including

nomination process, stipend processing, annual enrollment training,

ongoing needs training, on-boarding of new Coordinators

(Back-up to answers questions on leaves, benefits deduction issues and

direct bill

GRANT THORNTON, LLP, Dallas, TX

2008

Senior Human Resources Associate

(Developed and presented corporate policy updates to non-exempt staff

(Guided and directed employees with benefits, payroll and performance

issues

(Investigated and resolved compensation and benefits issues for local

employees

(Compiled and distributed periodic reports for Personal Time Off usage

and periodic and annual performance reviews

(Subject matter expert on PerformanceManager, coaching and performance

evaluation system

(Developed Access based report to present employee engagement

performance data for annual office-wide round tables

(Compiled annual Affirmative Action report for 300 employee office

(Presented monthly new hire orientation

(Consulted with partners and managers on employee relations,

compensation, and benefits issues

(Provided ad hoc reports

AFFILIATED COMPUTER SERVICES, INC., Dallas, TX

2006-2008

Human Resources Generalist

(Partnered with American Region Director to research and implement

policies and benefits for staff in Latin America, Caribbean and

Canada

(Developed HR policies, payroll administration, benefits analysis and

employment contract set up of a legal entity in Argentina

(Delivered corporate initiatives working closely with local HR staff

in America, Europe and Asia

(Directed the integration and development of corporate policies and

procedures to staff in over 100 countries

(Wrote corporate international Work at Home policy and Severe

Weather/Natural Disaster Planning

(Presented Pandemic Flu Preparedness training to international team

members

(Research and coordinate employee guidebook annual updates with local

HR staff

(Implemented procedure for international trade compliance hiring

process

(Produced monthly reports for litigation activity, employment metrics,

and Profit and Loss

(Compiled quarterly immigration activity report for senior management,

investigated and continually explained invoice detail

(Managed inbound and outbound immigration process working directly

with employees, managers and attorneys relative to the

employees' work status

(Managed quarterly manager bonus program Americas management team

(Implemented international HR Audit program

(Coordinated international reductions in force with local HR team

members

(Provided due diligence for outsourcing and acquisition projects in

Mexico and Canada

(Developed training programs for international staff such as

Performance Management

(Researched and delivered career management program to assist impacted

employees transition to new role; addressed resume

writing, interviewing techniques, and job search strategies

(Received award for participation in GM Employee Retention Project

involving members from Jamaica, Brazil, India, and USA

FEDERAL RESERVE BANK OF DALLAS, Dallas, TX

1999- 2006

Recruiting and Employee Relations Representative

(Consulted with managers and employees on employee relations,

compensation, benefits and staffing issues

(Reviewed and investigated all termination actions prior to management

action

(Counseled employees on matters of career growth and peer relations

(Delivered outstanding staffing results for 7 major departments

including law enforcement, banking supervision, finance,

statistics and economic research

(Directed investigations pertaining to sexual harassment, workers

compensation, and hostile work environments

(Oversaw all employee relocations and maintained extensive

documentation

(Compiled quarterly HR metrics and delivered trend reports to

management

(Implemented Peopleclick (applicant tracking software)

(Managed recurring projects in EEO reporting, summer internships, and

budget administration

DALLAS CENTRAL APPRAISAL DISTRICT, Dallas, TX

1996- 1999

Human Resources Specialist

(Solely recruited for clerical, technical, and new-graduate positions

(Managed bi-weekly payroll processing

(Wrote quarterly employee newsletter

(Assisted in annual budget development and conducted wage and benefit

surveys

(Coordinated annual benefits enrollment administration

(Planned and managed all employee recreation activities such as golf

tournaments, sporting events, and annual picnic

(Revamped monthly employee orientation and developed departmental

procedures manual

COASTAL PHYSICIAN GROUP, INC (NOW STERLING HEALTHCARE), Dallas, TX

1994-1996

Human Resources Representative

(Solely recruited all positions for affiliated ER Department Physician

Billing Company and Collection Agency

with 100 plus employees in start-up Dallas office

(Managed Unemployment claim follow up, FMLA and Workers' Compensation

filing

(Developed and maintained relationships with temporary agencies and

other recruiting sources

(Launched and presented monthly New Employee Orientation and Corporate

Compliance Training

(Produced staffing and recruitment cost metrics

(Provided employee relations assistance to all levels of personnel

(Created and modified job descriptions

SHONEY'S COMMISSARY OPERATIONS, INC., Garland, TX

1993-1994

Personnel Specialist

EDUCATION

Leadership First!, Management Development Course Graduate

MS Human Relations and Business, Amber University

Training and Development Certification, Amber University

Human Resources Management Certificate Program, Richland College

BS Psychology, Texas A&M University

PROFESSIONAL AFFILIATIONS

Member Dallas Human Resources Management Association

Member, City of Rowlett Library Advisory Board

Co-Director, 1999 HR Southwest Conference Educational Sessions

Committee

Longtime Member, Toastmasters International, ATM-S, Founding Member &

Officer of Local Club

Distinguished Student and Dean's List

Psi Chi Psychology Honor Society

SOFTWARE APPLICATIONS

Word, Excel, Powerpoint, Access

Oracle HR/PR, Lawson, PeopleSoft, Abra

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