Manager Customer Service

MARIO WUG

Guatemala City, Guatemala

+11-502-****-**** ********@*****.***

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SUMMARY

Talented Engineer with a Master in Business Administration. A great deal of

experience in electronics and recently working position as Service Manager

for a Healthcare Company in Guatemala.

United States permanent residency approved: including official work permit

and SSN.

I am a person with lots of enthusiasm for new challenges.

Very well oriented, responsible and with a lot of abilities.

EDUCATIONAL BACKGROUND

Master in Business Administration. Rafael Landivar University, Guatemala

(2004-2007)

BS., Eectronics and computer science Francisco Marroquin University, Cum

Laude, Guatemala (1999 - 2003)

WORK EXPERIENCE

Service Manager. Tecnicare S.A. (NOV 2006 - STILL WORKING)

In charge of the department, coordinator of Engineers, direct contact with

GE Healthcare, prepare budgets, analize repair cases, inventory, direct

report to the General Manager and owner.

Field Service Engineer. Tecnicare S.A. (JAN 4th 2005 - NOV 2006)

In charge of installations, repair, diagnostics, maintenance. Perform new

checklists for maintenance and new procedures to improve efficiency.

Chief in Repair Shop. Sonido Seguro (MAY 28th 2003 - SEPT 31st 2004)

In charge of all technicians, customer service, handling inventory and

direct communication with suppliers.

Computer Maintenance. Pro-Freno S.A. (JAN 2001 - DEC 2002)

Maintenance and repair of Computers in shop.

Teaching Assistant of Mathematics. Francisco Marroquin University (JUN 99 -

DEC 2000)

Help in classes, check exams, keep control of students.

SPEAKING LANGUAGES

ENGLISH: 90% (written, oral, 160 points on ELASH (TOEFL))

SPANISH: native language

COMPUTER SKILLS

Software: Installation, management.

Hardware: Repair and maintenance.

Networks: Basic fundaments and knowledge

BACKUP COURSES

"HD 1.5T Installation" in Guatemala 2008

"GoldWay Technical Training Program" in New York 2008

"MR Signa LX, Excite II, HD & HDx" in General Electric Milwaukee 2007

"CT LightSpeed VCT Upgrade Service" in General Electric Milwaukee 2006

"CT LightSpeed 5X Upgrade Training" in General Electric MIlwaukee 2006

In site Magnetic Resonance course with expert from GE 2006

"CT LightSpeed Series Advanced Service" in General Electric Milwaukee 2006

"Troubleshooting Basic" in General Electric Milwaukee 2006

"CT Basic Physics" in General Electric Milwaukee 2006

"GE Ultrasound Technologies and Applications" in Guatemala 2005

"GE LUNAR" course in Guatemala 2005

"Sales and Marketing Training for Horizon Imagers" in Cleveland, Ohio 2005

"Basic Technical Training for Horizon Imagers" in Cleveland, Ohio 2005

Seminar "Comunicaci n efectiva entre empleados" 2004

2 Semesters of Networks Cisco Systems

Piano and guitar classes on the national conservatory.

Seminar in Y2K at Francisco Marroqu n University 1999

"T cnico en Reparaci n y Mantenimiento de Computadoras" in INFORED

"T cnico en Instalaci n de Software y Dispositivos de Computadoras" in

INFORED

Seminar on control techniques and automatization in ACISA

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