Customer Service Sales

Karen Pamer

*** **** ***, *****, ** *****

******@*****.***

330-***-**** (Cell)

SUMMARY

Extensive experience in Education, Human Resources, Recruitment, Office

Management and Non-Profit industries with proven achievement. Talented in

the conception and implementation of financial and management processes

with detail to budget and time management. Outstanding organizational and

facilitation skills with the ability to adapt quickly to changing

priorities. Excellent interpersonal and communication skills with advanced

computer knowledge including Microsoft Word, Excel, and PowerPoint.

EDUCATION

University of Akron Akron,

OH 8/1999

Bachelor of Science Major:

Corporate Finance

SKILLS

Data Entry Financial Customer Service Bank

Analysis Reconciliation

Ten Key MS Excel Recruiting Resume Site

Mining

Grant Writing MS Word Interviewing Strong Math

Aptitude

Grant Research Cash Handling Purchasing Process

Refinement

AR/AP Vendor Management Program Editing

Development

Auditing Inbound Sales Corporate Account

Calls Reporting Management

EXPERIENCE

Customer Service

Catastrophe Management Services Hudson, OH 8/2009-

Present

Process initial insurance claims during catastrophes. Maintain

professional and sympathetic voice to catastrophe victims.

Maintain high call volume while processing requests for adjustments and

concerns. Input data into Allstate Claim Central software system.

Tutor

ClubZ! Tutoring Akron, OH 9/2009-Present

Tutor students in grades 1-10. Concentrated in Math and Reading Tutoring.

Average improvement of 1-4 grade levels for 24 hours of tutoring.

Created specialized curriculum to meet the needs of each student.

Survey Consultant

Penn State University State College, PA 8/2009-

Present

Travel to schools across Ohio to administer surveys to middle school

students. Coordinate schedules with schools, make travel arrangements,

prepare survey packets. Manage expenses for reimbursement. Apply adaptive

skills to handle unique situations

Maintain confidentiality during survey and processing stages. Monitor

students during survey to ensure compliance. Audits survey files of co-

workers to ensure completeness and accuracy

Inbound Sales and Customer Service

1-800-Flowers

Carles Place, NY 2/2009-6/2009 - Seasonal

Handle Inbound Customer Service and Sales calls.

Maintain average dollar amount of sales per call and percentage of actual

sales to number of calls. Authorized to handle any customer service issue.

Grants Coordinator/Development Director

Caf 41:11 Investment Group, Inc. /Spell to Write and Read

Norton, OH 6/2006-1/2009

Research current educational grants and opportunities in the community.

Collaborate on preparation of newsletters, requests for proposals and grant

applications. Coordinate with various community partners to develop future

programming and implement current offerings. Perform internet researching

on philanthropic donors and their contact information.

Responsible for AP/AR, purchasing and tracking of curriculum inventory.

Planned and coordinated travel schedule for out of state seminars.

Developed and implemented marketing plan for courses, seminars and fund-

raising. Direct contact for course and seminar registration of students and

parent/teachers.

Recruiting Specialist

Resource Spectrum/OSS Integrators

Dallas, TX 6/2006-

9/2008

Perform internet resume searches, contact candidates via phone and e-mail,

screen and interview. Submit qualified candidates to the world's largest

business consulting firm. Post external job postings in conjunction with HR

on various job sourcing websites. Responsible for documenting and tracking

applicant records and status. Maintenance of Excel Spreadsheet containing

available positions utilized by recruiters for matching candidates to

positions within their skill sets and salary requirements.

Process Auditor

OHDELA

Akron, OH 5/2004-6/2006

Develop parental spending account policies to enhance marketing

opportunities and reduce expenditures. Authority to verify and approve

requests from spending accounts. Update and expand educational partnership

with YMCA's in Ohio by consulting with leaders of Ohio YMCA's to market

partnership to mutual clients.

Maintain petty cash and business checking account. Process deposits and

expense accounts. Present new hire orientation and process all HR paperwork

including background checks.

Oversee student databases and report data to Ohio Board of Education and

individual local districts for funding. Resolve errors with local districts

personnel and enforce truancy laws to comply with state legislation.

Maintain data accuracy through comparison reports of multiple databases.

Coordinate and communicate effectively with state regulators and auditors.

Research and resolve accounting and auditing related issues to state

specifications.

Develop and implement Parent Consortium for statewide activities. Manage

parent leaders and reimburse for all expenses. Responsible for

coordination with educational partners.

Substitute Teacher/Ohio Reads Tutor

Akron Public School

Akron, OH 3/2001 - 5/2004

Oversee the daily classroom management of students ranging from three to

eighteen years. Frequent work in special education, emotional disability

and severe behavioral disability classrooms.

Tutor individual students in reading. Raise reading levels of all students

dramatically. Produce individualized materials to meet the personalized

needs of each student.

Administrative Assistant

Creditor's Corporate Consultants

Barberton, OH 6/1999 - 2/2001

Audit closing loan files, process files and index (scan and enter date)

loans into specialized computer program.

Track deadlines, ensure project completion, research title discrepancies,

coordinate sales meetings, delegate tasks to employees and prepare

newsletters.

Karen Pamer

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