Customer Service Manager
Resume:
MARIECLARE C. SAPIDA
Dallas, TX 75211
Cell: 469-***-****
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SUMMARY OF QUALIFICATIONS
Accounts payable, accounts receivable, payroll, refunds, reconciliation, bank deposits,
reimbursement, office inventory, cash handling, secretarial, check processing, expense report,
sales register report, month-end report, posting, sorting, matching, coding, credit memo, fee
contract, rental payments, auditing, financial statements, and medical billing.
Accounting - 10 Years
Worked under the supervision of the executive director, controller, and accounting manager.
Handled accounts receivable, accounts payable, check processing, sorting, matching, and
coding, payroll, bank reconciliations, journal entry, general ledger, trial balance, refunds, bank
deposits, refunds, expense report, posted cash application (lockbox), credit memos, cash flow,
month-end report, financial statement, analysis reports, and analyze service business
transactions in public accounting. Generated monthly medical billings, sales register report, track
and report on client’s fee contract and rental payments. Maintained triplicate receipt books, bank
reconciliation of client's accounts. In-charge of petty cash, requisitions, cashiering,
reimbursement, and cash handling.
Accomplishments
Processed about 200 invoices a day and ability to anticipate needs of others in a fast-paced
environment. Assigned in quality-control for four different companies and meet deadlines a day
ahead. Computed payroll manually for approximately 40 employees. Resolved outbound calls for
follow-ups and collections. Assisted Logistics for American Red Cross Greater of Long Beach, CA
in office inventory control. Distributed Forms 1099 and K-! during tax season. Prepared annual
budget for 27 properties.
Computer - 10 Years
Proficient in Quickbooks Pro, Word processing, and Spreadsheet. Ability to access and utilize
work processing programs. Knowledge of typical office equipment such as copier, keyboard,
mouse, facsimile, etc. Expedited all the data for survey purposes with proper coding. Used Cobol
and Pascal programming, Outlook, MAS90, ADP Easy Pay, UNIX, Navision, CAS, OneSite-
RealPage property accounting software, and other database applications.
Accomplishments
Types 62 wpm and 14,000 ksph. Helped everyone with little knowledge in using the computer.
Secretarial – 6 Years
Organized and maintained files. Provided telephone and receptionist services. Arranged
conferences and meetings. Typed and reviewed correspondence and meeting minutes. Arranged
travel itineraries. Reminded the manager on important issues.
Accomplishments
Demonstrated both secretarial and junior computer operator at the same time in optimistic way.
Coordinated under the supervision of three managers without confusion.
Supervising - 6 Years
Managed all admission documents. Assisted and guided two old people on a weekly basis
errands.
Accomplishments
Trained eight casual data encoders in the enrollment system. Explained school policies to over
200 students on a typical day. Facilitated in one assigned topic for 3 groups of approximately
twenty-five attendees each on poster-making.
Tax Preparation - 3 Years
Independently reviews and classifies returns. Performs research and analysis to establish proper
interpretation and application of tax regulations. Assisted in tax preparation during tax season,
appointment setting, and marketing.
Accomplishments
Advised clients from getting audited and receive higher refunds. Overseen returns with
discrepancies and resolved in a timely manner. Able to get clients back to business and stay for
years.
Revenue Assurance - 1 Year
Responsible in escalation mailbox and updating customer accounts. Approved / validated price
plans, monthly checklist corporate report, and assisted in auditing using the database.
Accomplishments
Made spreadsheet report for faster documentation. Assisted with manual clean up of at least up
to 1,000 customer accounts daily. Developed productive working relationships with Revenue
Assurance team and other departments.
Customer Service/Cashier - 1 Year
Over-all customer assistance as an American Red Cross volunteer including call center,
telecommunications and any on-call disaster related. Ability to answer customers inquiries and
complaints quickly through providing excellent customer service. Communicate effectively with
personnel, clients, and visitors. Using analytical skill to gather and interpret data in situations
where problems are not difficult or complex. Able to accurately handle money. Prepares,
operates, and closes the assigned cash register while following established guidelines and
procedures to ensure that monies are secured and accounted for, and that customers receive
prompt, courteous, efficient service.
Accomplishments
Able to maintain two jobs at the same time. Awarded as Volunteer of the Month with American
Red Cross Greater of Long Beach, CA - 6/10. Licensed Amateur Ham Radio Operator (KJ6HYR)
and CPR/First-Aid.
EDUCATION
Long Beach City College: Accounting Clerk, 2006; Accounting, 2008, Long Beach, CA
University of Santo Tomas: Bachelor of Fine Arts-Painting, 1990, Manila, Philippines
Special Skills/Awards/Licenses/Certifications/Membership
Communicates clearly and concisely, both verbally and in writing. Knowledge in providing
customer services in call-center through listening to clients, relates, evaluate facts, and make
referrals if needed. Trained in leadership for on-call case worker with American Red Cross
Greater Long Beach, CA. Capable to complete work within specified time-period, establish
priorities according to relative importance and deadlines; set goals and manage time efficiently.
Proficient in Microsoft Word, Excel, Quickbooks Pro, in use of internet, Outlook, cash register,
and adding machine/10-key calculator. Ability to type 62 wpm and 14,000 ksph. Good in
organizing, efficient, sharp, team-player, can finish multiple tasks in a timely manner, optimistic.
Speaks bilingual (English and Tagalog).
REFERENCES
Available upon request.
Contact this candidate