Customer Service High School

Priscilla Rivera _ **** Perkinshire Lane, Orlando, Fl

32822

Cell 321-***-****

Overview___________________________________________________________________________________________________

I am a talented and dedicated bilingual professional seeking employment with a reputable and well established

company where I can utilize my proven skills in office applications, Customer Service, communications and

problem solving. I am recognized for the ability to manage multiple projects, meet crucial deadlines, and

communicate effectively with diverse individuals on all levels in both English and Spanish. I am easily trained and

have the willingness to learn. I work well within a team and I have excellent time management and organization

skills.

Career History

Jan 2008 – Present Law Office of De Beaubien, Knight, Mantzaris & Neal, Orlando, Fl

Customer Service/Receptionist

Professionally answer incoming calls on a busy switchboard while Assessing customer needs and direct calls

accurately and in a timely manner.

Translate documentation from English into Spanish.

Liaise in meetings for Spanish translation.

Effectively record accurate and up to date logs of all incoming and out going calls.

Meet with clients to make an initial assessment of their legal needs.

Responsible for logging all incoming and out going legal packages/documentation.

March 2007 – December 2007 International Resort and Spa, Orlando,

Fl

Front Desk/PBX Agent

Greet Guests.

Directly responsible for checking in/out guests and taking payments

Assess customer needs and rectify their problems or concerns in a timely professional manner.

Responsible for making reservations by phone and receiving cancellations.

Met and excelled all targets including sales, profits and growth.

July 2006 – March 2007 Dillard’s Department Store, Orlando,

Fl

Delivery Associate

Receive, inspect and catalogue weekly inventory

Organize inventory per department and deliver it accordingly.

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High School Diploma Graduated in 2006

Some college at Valencia Community College

Proficient in Microsoft Office Applications

Fluent in both English and Spanish

Type 45 wpm

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