Sales Customer

Tanzima Sharmin

****, ******* **** *******,********, MI-48185

Phone: 313-***-**** E-mail:*******@*****.***

Education

Masters in Accounting

****-******* ********** ** ********-

Dearborn

Bachelor of Business Administration, North South University

2004-2008

Major: Finance and Accounting

Cumulative GPA: 3.52

Summary of Skills:

. Ability to communicate effectively and coordinate work with other

staff members for day to day activities and enjoys sharing knowledge

and encouraging development of others to achieve specific team goals.

. Excellent in performing IRR,NPV, Profit and Loss, Cash Flow

calculations required for handling the accounts concerned

. Great ability to plan, develop and implement research projects.

. Ability to handle customers at all levels via telephone and email, to

ensure successful communication via actively listening and probing

questions.

. High computer proficiency and demonstrated knowledge of Microsoft

applications, including Word, Excel, and PowerPoint.

Experience:

Accounting Admin / Customer Support, U.S Fashions, Hamtramck, MI

Oct 2010 - Feb 2011

. Processed daily, weekly and monthly ledger and sales sheet transaction

. Balanced monthly ledger with sales and account payable

. Processed customer credit card transaction and reconciled bank

statements

. Provided customer support by assisting customers, sales, and order in-

take

. Managed inventory and ordered supplies and goods.

Campaign Management Officer, Banglalink, Dhaka, Bangladesh

May-December 2009

. Measured and assessed customer satisfaction.

. Prepared reports of findings, illustrating data graphically and

translating complex findings into written text.

. Forecasted and tracked marketing and sales trends, analyzing collected

data.

. Measured the effectiveness of marketing, advertising, and

communications programs and strategies

. Conducted research on consumer opinions regarding market needs such

as product awareness, usage, concepts

. Assisted in the development of new policies and procedures.

. Attended staff conferences to provide management with information and

proposals concerning the promotion, distribution, design, and pricing

of company products or services

Intern, Dutch Bangla Bank, Dhaka, Bangladesh

January-April 2009

. Provided education to customers about Bank products.

. Responsible for confirming and examining the deposited checks.

. Assisted customers with the questions of fund availability.

. Developed and executed the communication strategy for associates in

FDR section.

. Achieved a good knowledge in foreign exchange department.

Other Information:

. Computer Application- Microsoft Word, Excel, PowerPoint and Quick-book

. Was an active member of Earth Club in North South University that

strives to create a better environment.

. Active Percipient of Social Services Clubs' at NSU, where we worked

to organize blood donation program, Fund Raising Drives, self defense

workshops, AIDS and drug abuse awareness seminars.

. Authorized to work in USA[pic][pic]

Contact this candidate