Esperanza (Espy ) Viltz **********@*****.***
***** ******* *** #** **** 661-***-****
Canyon Country Ca 91351 Cell 818-***-****
OBJECTIVE : To obtain a full time challenging position to utilize and expand upon my
professional financial and administraive skills and experience .
PROFESSION : My field of experience is diverse. I have 14 years of varied
professional office experience . I am an accomplished professional with financial and
billing expertize. I have strong communication skills . My background also includes
supervisory and training skills . My strengths are in the field financial /adminstration
area.
PROFESSIONAL EXPERIENCE
Smark Apparel 03/09 - 08/10
Canyon Country Ca
Extensive inbound /outbound calling
Invoice Collections
Collection Credit Card /Check payments
Order Receving Follow up
Open/close offoce
800 Loan Mart 08/2006-02/2009
Asset Recovery Supervisor
Encino Ca
Supervised 30 day collection team
Trained collectors on Skip Tracing
Responsible for dailiy functions of staff/ accounts
Monitored phone calls
Approved Repo Orders
Located Debtors /Assets
Knowledge of wide array of Skip Tracing tools
Internet Experience with West Law Subscriptions sites, Credit Bureaus, Various Contact
leads
Prepared Legal accounts
Exceeded Company Goals (3.50% as a team)
Interviewed/ for hirer/ Fired
Telesis Community Credit Union 03/2001 -07/2006
Asset Recovery Specialist 111
Chatsworth Ca .
Collections : ( Auto, Mortgage, Unsecured Loans, Visa Credit Cards )
Extensive Skip Tracing
Prepare Repo Orders /Follow Up
Prepared Files For Small Clims
Prepared packets /communicated with repo agents
Extensive inbound/ outbound calls
Customer services
Avco Financial Services 07/1997-02/2001
Accounts Receivable
Valencia Ca
Outstanding Loan Collections
High Volune Communications
Prepare Repo Orders / follow up
handled all dealers when in office
Network Supplies D/B/A Unitech Company 07/1991-07/1997
Accounts Receivable
Beverly Hills Ca
Sales/ Accounts receivable
Extensive Follow -up On Collections calls Of Outstanding accounts
Strong Communications
Resolving Excalated Customer Services
UPS Tracking On Shipments
Extensive Inbound/outbound calls
Volunteer Community Services
Blue Star Mothers of America
(Mom's who have children in the Military )
Vice President -(3 years of servies )
Volunteer Mother's ship packages to the Military 4 times a year .We have fundraisers to
help raise money for all the projects we do for the Troops . We Invite our community to
get involed in our fundraisers.