Customer Service Representative
Resume:
-*Criselda D. Velasquez
West Covina, CA 91792
Home: 626-***-****
Cell: 626-***-****
Summary
Twenty one years of proven experience in International Trade Banking. A dependable,
industrious and resourceful for operational activities relating to Letters of Credit. Ability
to work under pressure and handle simultaneous project situation.
Professional Experience
Wells Fargo Trade Bank
Southern California Operation Center
9000 S. Flair Drive
El Monte, CA 91731
Trade Service Representative III 06/2006 - 01/31/2011
Advise Export Letters of Credit which include but are not limited to the following:
§ Identify any ambiguous unclear or contradicting instructions, terms and conditions
then further discuss with Supervisor and if necessary, contact Issuing Bank for
clarification.
§ Identify Boycott Related Clause and bring it to the supervisor if there is any
irregularity in compliance with U.S. Department of Commerce Anti-Boycott
Provisions.
§ Make sure that transactions does not arise from countries and national prohibited by
OFAC (Office of Foreign Assets Control), in compliance with U.S. Treasury
Department Office of Foreign Assets Control Regulations.
§ Contact beneficiary for Export License or ECCN No. merchandise listed under
restricted matrix.
§ Obtain approval to process Letter of Credit from Trade Service Risk Management
upon procuring Export License or whatever information obtained from the
beneficiary.
§ Process transfer Letters of Credit and assignment of proceeds.
Issued Import Letters of Credit which include but are not limited to the following:
§ Review Letters of Credit application for contradicting terms and instructions.
§ Educate first time applicant for a better understanding of Letters of Credit.
Processed Import payments which include but are not limited to the following:
§ Check documents against letter of credit for any discrepancies.
§ Prepare and send discrepancy notification to customer.
§ Prepare and send refusal advise to negotiating bank within 5 days following the date
of receipt.
§ Effect payments for sight L/C prepare Bankers Acceptance for term L/C.
Response to inquiries, investigation and tracers.
§
Union Bank of California
International Operations Center
1980 Saturn Street
Monterey Park, CA
International Specialist III 6/2000 - 11/2005
Process documents under Import and Export Letters of Credit which include but are not
limited to the following:
§ Check documents to ensure that all documents are in order and that the terms and
conditions of the credit have been met.
§ Identify any ambiguous unclear or contradicting instructions, terms and conditions,
then further discuss with other Specialist, Work Director of Supervision and if
necessary, contact issuing Bank for clarification.
§ Identify Boycott Related Clause and bring it to the supervisor if there is any
irregularity in compliance with U.S. Department of Commerce Anti-Boycott
Provisions.
§ Make sure that transactions does not arise from countries and nationals prohibited by
OFAC (Office of Foreign Assets Control), in compliance with the U.S. Treasury
Department Office of Foreign Assets Control Regulations.
§ Obtain proper approval for booking Acceptance, and/or discount drafts presented
under Letter of Credit.
§ Effect payment by Swift.
§ Check Foreign Exchange for rates under foreign currency negotiation and payments.
§ Process Bankers Acceptance and usance under Letters of Credit.
§ Import - In case of discrepant documents:
§ Prepare and send Discrepancy Notification to customer.
§ Notify Account Officer in case account is overdrawn for payment approval.
§ Prepare and send Advise Refusal to negotiating bank within seven (7) days following
date of receipt to ensure compliance UCP Article
§ Prepare Air Cargo Release or Shipping Guarantee by the request of applicant.
§ Process incoming reimbursement claim.
THAI FARMERS BANK PUBLIC COMPANY LTD. Aka KASIKORNBANK
Los Angeles, CA
L/C Negotiator/Operations Dept. Clerk 04/90 - 6/00
§ Negotiated documents under Letters of Credit for import and Export.
§ Responsible contacting beneficiary’s and freight forwarder for discrepant documents
that needs correction.
§ Reviewed Letter of Credit for Import via swift, telex and Imex.
§ Advised Letter of Credit for Export.
§ Processed Documentary Collections (Payment and Acceptance)
§ Processed Reimbursement Claims and Trust Receipts.
§ Reconciled account receivables for Export and Import.
§ Issued Air Freight Release or Shipping Guarantee per applicant’s request.
§ Typed loan request and various correspondence.
§
JAMES JI ENTERPRISES
Maite City, Guam U.S.A.
Secretary/Receptionist 1984 - 1989
§ Set and confirmed appointments for the President of the Company.
§ Prepared increment letter and finalized business correspondence.
§ Typed business, social internal and external correspondence.
§ Handled payroll for contract workers.
JW ROBINSON’S (ROBINSONS MAY)
Los Angeles, CA
Customer Service Representative 1981 - 1984
§ Handled heavy phone calls specifically in relation to misrouted payments and
returned merchandise.
§ Handled customers inquiry by phone or by mail.
§ Maintained systematic filing for the department.
§ Performed general office duties.
EDUCATION
Bachelor of Science in Arts
Major: Political Science
University of Santo Tomas, Manila Philippines
Professional Development
Seminar for Basic Policies of Ex-Im Bank
Microsoft Office Applications
Systems (CICS LC Applications)
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