Customer Service Sales
Resume:
N atalie K. Edwards
Mobile: 718-***-****
E-mail: ***********@*****.***
OBJECTIVE
To obtain a position as part of a team that will utilize my experience and abilities while maximizing my full potential in addition to
providing room for professional growth.
SUMMARY OF QUALIFICATIONS
Willing to take on extra responsibilities Ability to multitask
Excellent interpersonal and communication skills Expertise in time management
Thrive in fast-paced environments and work well under pressure Work well with minimal supervision
EXPERIENCE
10/10- Present
W Hotels., New York, NY – (What When Agent)Customer Service Representative
Work in partnership with all departments of the hotel to fulfill guest and internal requests. Responsible for, but not
limited to, delivering and picking up items to and from guest rooms, outside travel throughout the city to assist in
fulfilling guest requests, assist with departmental projects, logging calls and requests, and handling amenities
06/08- 10/10
T.D. Bank, N.A., New York, NY – Customer Service Representative
Acted as a Customer Service Representative by selling and cross-selling a wide range of retail banking products
and services to new and existing Customers. Established and solidified Customer relationships by providing
legendary Customer Service based on Guiding Principles, CWI, Think SMART and WOW! Shop criteria.
Maintained WOW! Service performance and reinforced feedback gained from Mystery Shops and Customer
comments. Met with customers and prospects and developed an understanding of other financial objectives and
needs. Assessed customer information and suggest appropriate product and service solutions. Sold customers on
value and benefits of suggested alternatives and closes sales. Opened new accounts and perform routine
maintenance on existing accounts. Maintained strong product and sales knowledge and champions core service
values. Provided guidance and training to less experienced staff. Provided sound advice at every Customer
interaction to create a positive Customer Experience and ensures that Customer Experience sales standards are
achieved. Contributed to the ongoing improvement of the Customer Experience by leading, coaching and modeling
quality service at every Customer interaction. Ensured Customer problems are handled appropriately, and when
appropriate, coach Customer Service Representatives to reach a successful problem resolution. Participated in the
negotiation and resolution of significant Customer issues when related to banking products/services elevates
Customer complaints directly to designated Supervisor. Identified and refer Customers to business partners,
including Wealth partners as appropriate
08/07 –4/08
AETN – A&E Network, New York, NY- Ad Sales Production Assistant
Worked with Integrated Sales Managers, Sales Representatives, and the Production Team to help produce
Integrated Elements for television shows. Coordinate with the Traffic Team by filling out production forms; keep
track of the Produced Elements and making sure it is ready for air. Light production duties, such as transcribing
shows and editing quick times for clients to view.
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Natalie K. Edwards Page1
06/06- 8/07
CBS – 1010 WINS, New York, NY – News Production Assistant
Worked in the Newsroom. Assisted the Editors in producing the news to go on air. Light writing, and interviewed people for
news stories. Worked as a Service Aid, by updating the weather, lottery and Talent Sheet. Found and edit audio for the
Entertainment News and helped prepare materials for the anchors.
01/06- 06/06
MTV Networks – LOGO, New York, NY – Production Management Intern
Worked with the Production Managers with setting up location for shoots. Helped with Travel and Expenses Report, Year to
Date, Timesheets, Call sheets and Contact sheets. Transported documents and filing. Also worked with Production Petty Cash
Reconciliation.
08/05 – 10/05
Emmis Communication - Hot97 FM, New York, NY --Programming-Promotion Intern
Worked with the programming and promotions department. Main duties include special events coordinating, promotion theme
planning and management. Assisted with radio programming. Created play-lists. Conducted music research. Served as point of
contact between street team and promotions department for all program marketing.
09/04 -07/05
Out of the Box - Q104.3 fm New York, NY -- Programming Intern
Worked along side programming director in assisting with the equipment and techniques in such areas of broadcast hardware and
automation systems, audio operator and master control. In charge of music library and contest organization. Served as a liaison
between listeners and station. Assisted with listener prize fulfillment.
11/03 - 6/04
Clear Channel Radio - WAXQ FM, New York, NY -- Promotion Intern
Worked with the Q104.3 promotions department. Main duties included special events coordinating, promotion theme planning and
management, listener and client interaction, business writing. Served as point of contact between street team and promotions
department for all program marketing. Worked with outside promoters in advertising their events on air.
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EDUCATION
BROOKLYN COLLEGE Brooklyn, NY - School of Television and Radio Bachelor of Arts June 2006
KINGSBOROUGH COMMUNITY COLLEGE Brooklyn NY - School of Liberal arts, Associate in Arts May 2002
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