Customer Service Administrative Assistant
Resume:
A. LILY SANCHEZ
Longwood, FL 32750-3873
407-***-**** Home
*******@*****.***
June 15, 2011
In response to your websites' posting, in which you advertise a vacant
position in your organization for a FTPS - CMC Customer Service Rep II, I
am enclosing my resume. I am a fully bilingual, (English-Spanish)
responsible individual whom is in search of a position such as yours.
Meticulous Office Management experience. Posses excellent phone tiquette.
Prior clerk training and supervisory experiences with excellent results.
Have kept abreast with today's office technology and am very well prepared
to take on the position. I am a responsible, efficient, analytical,
discreet, outgoing and dependable person with excellent organizational, and
research skills, strong oral and written communications skills: Able to
work independently on multiple tasks and complete before deadline. Given
the opportunity I can guarantee an excellent job performance.
With my extensive experience with top level Executives as an Executive
Secretary, Administrative Assistant, Legal Secretary, and Customer
Relations, I am sure to reach your organizational goals within this field
and beyond. To further discuss my abilities, or if further information is
required, please do not hesitate to contact me at the above address, or
telephone number. Until we make our acquaintance I remain:
Sincerely,
Enclosure: Resume
/als
ANA LILY SANCHEZ
104 Briar Patch Court
Longwood, FL 32750-3873
OBJECTIVE
To reintegrate into the full-time work force and procure a permanent
position in the Administrative/Executive field where proven abilities, and
experience, will be of mutual benefit.
QUALIFICATIONS
High School Diploma - Two Executive Secretary Certificates - Dactylographer
Certificate. Discreet mannerism and excellent phone etiquette.
Responsible, dedicated, solid experience. Eager to learn to better achieve
your organizational goals, team player, always R W & A.
EMPLOYMENT HISTORY
Tax Specialist II - January 2004 to April 2010
H & R BLOCK - 1050 Montgomery Road - Altamonte Springs, FL 32714
Customer Relations - Conduct customer interview to procure customer
documentation and process for IRS acceptance and bank approval. Customer
documentation confidentiality. Research. Propose, procure and process HSBC
Bank products. Conflict Management. Excellent Research skills. Customer
Service. Switchboard relief. Handling of monies and cash register. Assist
Office Manager with Managerial responsibilities.
Loan Officer - August 2002 - August 2003
HOME & LOAN GROUP, CORP. - 4750 S. Highway 17-92 - Casselberry, FL 32707-
3814 - 407-***-**** - Conduct customer interview for pre-approval.
Procure and Pre-Approve loan applications for home loans. Heavy customer
service. Product Research. Typing correspondence, Telephone, Fax &
Copier. Aid owner with Management responsibilities. Aid Processor with
processing loan applications.
Legal Secretary - September 1999 to May 2000
THOMAS M. MATTHEWS, ESQUIRE - 1520 E. Livingston Street, Orlando, FL 32803
- 407-***-**** - Court and lawyer liaison. Evidence procurement - Case
research - Safeguarding of evidence and confidential matters pertaining to
cases. Discreet mannerism pertinent to confidential investigations.
Committed to strict guidelines regarding custody and control of evidence in
order to meet legal guidelines for evidentiary integrity to preserve
Lawyers effectiveness and reputation. Customer payments. Depositions and
Judge appointments. Office supply, advertising, typing, Dictaphone,
facsimile, compose correspondence, copying, and four line telephone.
POSITIONS HELD: Marketing Coordinator - Mortgage Broker - Account
Officer - Executive Secretary - Administrative Assistant
III- Special Projects Coordinator - Purchasing Agent -
Office Manager - Department Supervisor and Trainer - Legal
Secretary - Receptionist
EDUCATION
On-going Seminole State College - Sanford, FL -
Acquire a Science Bachelors Degree. (11 Credits)
November 2009 Watson Realty School - Longwood, FL (63 Hours)
September 2003 H&R Block Tax School - Orlando North
to Seminole County (263 Hours)
April 2010
September 2001 Kambuck Resources - Winter Park, FL - Mortgage Broker (83
Hours)
July 1985 Liberal Arts Seminar - (8 Hours) 1290 Avenue of the
Americas - NYC
November 1985 DUNN & BRADSTREET - (16 Hours) Writing Techniques Seminar
- NYC
August 1983 BARBIZON - Refinement Academy - Certificate - NYC
September 1980 AMERICAN BUSINESS INSTITUTE - closed June 1994
to Executive Secretary Certificate - New York, NYC
September 1981
August 1971 ARSENIO MARTINES HIGH SCHOOL - Aguada, PR 00602
to Diploma. Executive Secretary Certificate.
May 1974
SKILLS Fully Bilingual; English-Spanish. Compose Speeches for
Governor of Puerto Rico and Mayor of New York City. Team
player. Database Management. Minutes of the Board of
Directors. Trade Show arrangements. Investment counsel
pertaining to taxes and banking. Teller facilities. Accounts
Reconciliation. Accounts Management (a/p & a/r). Bookkeeping.
Import/Export documentation. Mortgage Broker. Marketing
Communications. Customer Service. Conflict Management. Strong
knowledge of Microsoft software, i.e. Excel, Word, Access, Power
Point. Newsletters - Speeches - Jingles and Ads for Rums of
Puerto Rico - Compose and transmitted news releases to New York
Times, and New York Post. Itinerary and meeting arrangements.
Completion of Projects before Deadline. Copy machines,
facsimile, calculators, cash registers, dictaphone and up to 35
line switchboards. Purchase Requisitions. Assistant to Editor
of Public Relations. ETC. Occasionally known to leap tall
buildings in a single bounce.
Contact this candidate