Customer Service Human Resources

Mary Rodriguez

*** *. **** **. #**

New York, N.Y. 10018

Tel # 646-***-**** email: ********@*****.***

Active Skills: MS Office-Intermediate/Outlook/ / ADP PCPW 5.3/ Pay

Expert/Workforce Now/Enterprise 4 & 5/E-time/ EZ Labor/ Ceridian Latitude

software. HRIS systems:HRP/HRB- Oracle/Access/Humanics/ Abra.

Taleo/Brassring- search sites. Reportsmith /ADP Reporting. Real World/ Mas

90/AccPac. Implementations and conversions to other HR and PR software.

Work History

Various Temporary Positions 2/10 -

present

HR/PR Consultant

. Answered busy phones for HR dept. Administered new hire and benefits

orientations. Answered employee inquiries and provided resolution.

. Benefits administration: 401k/med/dental/STD/FSA/Etrac/transit/Worker's

Comp/FMLA/LOA/Cobra, etc. Open enrollments. Maintenance of eligible

employees on vendor websites. Review of monthly bills and payment

processing.

. Processed new hires paperwork/file prep. Updated employee data on HRIS

software HRB in ADP/other system Humanics /Abra - administered upgrades to

system. Ad hoc reports on (ADP) HRIS or Excel.

. Entered/reviewed and made adjustments to ADP payroll software: Pay

Expert/ EZ Labor and E-time and PCPW for exempt/ non-exempt and union

employees. Weekly and biweekly payrolls from 100-1000 employees. Entered

new hires/terms/garnishments/ direct deposits/deductions:

medical/dental/401k/transit etc. Manual check processing. Tracked time

allowed/taken and accrued.

. Employment/Unemployment verifications.

. Implementation and testing of E-time with Enterprise 5 for 2500

employees.

. Handled G/L Interface processing on ADP and forward to Accounting dept.

. Assisted in payroll conversion from ADP to Ceridian Latitude. Entered

data into Ceridian and compared with data in ADP to make sure they

matched. Reviewed payroll summaries and made sure they both matched.

Assisted with some Excel spreadsheet analysis.

. Processed payroll for 19 company codes/multi-state bi-wkly on Pay Expert

& EZ Labor. Workforce Now-Pay Expert of 100 employees .Assisting in HR

dept with new hires.

Municipal Credit Union 8/02 - 11/08

Human Resources Generalist/Payroll

. Handled dept calendar-VP meetings and conference room set-ups- food

and materials/travel arrangements/answering phone calls. Expense

reports and reimbursements.

. Handled offer letters/offer packets/ new hire orientations/ new hire

paperwork and employee file prep.

. Assisted with recruitment: applicant tracking system/phone

screenings/scheduling applicants/background checks /drug testing and

results and job postings/ applicant testing.

Proof- reading and processing of all documents and correspondence. Own

filing system / mail distribution/ order supplies. Type 50-65wpm. Other

mgmt reports or ad hoc reports when needed on HRIS/ or Excel.

Training and Development for Admin and mgmt staff to enhance their skills

on payroll and HRIS software.

. Administered 401K plan: open enrollment/loans & distribution. Handled

FSA/ STD/FMLA/Worker's Comp/HIPPA/Cobra and medical insurance

enrollments/ claims and eligibility issues/cost analysis. Also

employee retirement requests and preparation and payment schedule.

Monthly vendor invoices reconciliation/ Assist employees with

staffing/ payroll or benefits questions and resolution. Liaison

between employees/ vendor customer service and other business units to

address any discrepancies and eligibility issues. Policy and procedure

updates.

. Employee Relations- programs and intervention. Investigate/ provide

resolution. Outings and events.

. Maintained employee records and any status changes that included:

(salary changes/reviews/address or terminations) on ADP HRIS system.

Trouble shoots/ maintained and repaired any problems with HRIS system.

Upgrades and ADP release updates. Also tracked employee time allowed/

taken and accrued.

. Administered and entered the company payroll biweekly 600 + employees

on ADP-PCPW 5.3/Pay Expert/E-time and EZ Labor. Included: benefits and

transit deductions/ garnishees/direct deposit/ new hires and

terminations for union and non-exempt and exempt employees.

Implemented complete conversion to hand scanners-multiple

locations/administer passwords for E-time. Administered conversion to

web related

payroll software. Verified employment/ unemployment claims and verified

personal loan applications. W-2's/ DOL Quarterly reports/ headcounts.

YMHA/ Health Mgmt Group./ Realpulse.Com 01/01 - 8/02

HR/Payroll Consultant

. Entering/reviewing of ADP PCPW/ E-time-200-1000 employees.

Distribution of checks multi-state and locations/union and non-

exempt employees/ reports. Employment verifications/ Unemployment

claims/ Disability claims. Counseled employees on various

health/welfare plans.

. Benefits admin: 401K / Medical /Dental/ Std/Workers comp/Cobra. Monthly

vendor invoice reconciliation's and direct vendor contact when

discrepancies or inquiries.

A & M Services Inc. (Real Estate-Residential) N.Y. 01/94 -

12/00

Office Manager

. Supervised three clerks- reviewed and corrected their work. Mail

distribution/ Order supplies.

Collection of rent checks and post to the proper accts. Updated rent rolls

each month.

. ADP PCPW/ Report Smith /Excel/ MS Word/ Accpac and light Access.

. Entering/Reviewing/Adjusting payroll. New

hires/terminations/garnishees/direct deposit/multi-state taxes/special

deductions such as: (401k/medical/dental/Std/auto allowances and loans

etc.).

. Check distribution. Also handled wage liens/ unemployment /mortgage

claims/employment verifications. Verified tax filings and wires for

payroll. Converted payroll from Ceridian to ADP PCPW.

. Termination processing and exit interviews. Utilized database system

to update all employee information on system such as: ( holiday /sick

/ vacation time and salary increases). W-2 review and distribution.

Policy updates.

. Benefits Administration for: Health /Dental/ 401K/Std/Ltd/FMLA/Workers

Comp. Review of all medical bills and 401k/ and preparation for end of

the month billing and payments.

. Accts Payable: Coding/batching and entering the invoices. Check

processing. Prepared monthly reports for cost purposes. G/L entries.

Education: Hunter College -New York, N.Y- BMCC - New York, N.Y. Type 50-65

wpm/ Bilingual English/Spanish/ NYU- Certificate in Human Resources.

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