Administrative Assistant Customer Service

JANELLE LOPP

**** ********** **. *******, ** ****4 ? 484-***-**** ?

*******@*******.***

PROFILE

Motivated professional offering 8 years of Administrative Assistant and

Customer Service experience. Accustomed to office support for multiple

managers associated with diverse duties. Complete knowledge of Microsoft

Office Suites with the ability to deliver proper office and phone etiquette

with a professional demeanor. Good time management, strong communication

and verbal skills with the ability to learn quickly.

SKILLS

? Microsoft Office ? Customer Service(Inbound/Outbound Call Center) ? Data

Entry ? Multi-lined ? high level of confidentiality ? Phones? Office

Equipment (copier, fax, scanner and printer) ? Scheduling ?Timekeeping ?

Basic Payroll ?Travel arrangements ? QuickBooks ? Shipping/Receiving ?

General Office Duties (Document Filing, mail, email, ordering supplies) ?

Recruiting ? Trainer

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EMPLOYMENT HISTORY

Administrative Contractor

2010 -2011

Careers USA Doraville, GA

TitleMasters / Customer Service Representative

-Assisted and resolved customers with their needs, complaints, questions,

problems, payments,

concerns and requests in a professional, friendly, and courteous manner

-Documented reporting of call history in the customers file and maintain

appropriate records

-Effectively and efficiently listening and personalizing techniques based

on the customer's

needs

-Diligently followed up with the customers to provide them with payment

reminders and payoff

balances

Total Home Care of Georgia Inc. / Administrative Assistant

-Provided administrative support to Owner and Techs of company

-Maintained company calendar, scheduling, and travel

-Responded to customers request and inquires on mutli-phone lines and

placed follow-up calls

for services rendered

-Processed estimates and service orders in QuickBooks system, along with

processing customer

payments in a timely manner

Administrative Contractor

2009-2010

Emory Temporary Service Atlanta, GA

Patient Service Coordinator

-Provided administrative support for the clinical staff and patients by

updating information

-Checked patients in and collected appropriate identification and referrals

while complying

with HIPPA guidelines

-Utilized the RADNET system to establish new patients and retrieve patient

information for scheduled appointments

-Retained ICD-9 codes for scheduling of patients

-Fielded incoming calls and routed calls to the appropriate location for

quality customer

service

Administrative Assistant

-Administered general office support for the Director and Supervisor to

minimize their

workload

-Simplified filing system for better organization of office and recorded

employees' payroll

deductions to maintain payments for Emory parking

-Processed parking permits and appeals for parking and ticketing

-Created spreadsheets for employees' parking permits and materials

Financial Administrative Assistant

2008-2009

Keystone Helicopter/Bettinger Staffing Company Coatesville, PA

-Coordinated payroll for 800+ employees and audited time cards for 15+

departments

-Reviewed payroll for accuracy and resolved discrepancies with finance

-Maintained documentation of reports for absences and ran /delivered

reports to management

-Recorded payroll reconciliations and submitted daily and weekly reports to

upper management

-Participated in online conferences while suggesting different methods to

operate closing of

payroll more effective

Manager

2008

Abercrombie and Fitch Exton, PA

-Prepared various store reports for Corporate which included daily sales

and loss

prevention, as well as red-tag markdowns

-Managed store recruitment to improve shift coverage, interviewed and

trained new hires

-Assisted General Manager with proper floor setups based on plan-o-grams

while complying with company standards

-Retrieved shipment of incoming merchandise and compared invoices to make

sure shipment is

accurate to drive retail performance

-Participated in store meetings and conference calls for store updates

and suggested solutions to

improve operation of store location

-Approved hours for staff and submitted payroll

Administrative Assistant

2005-2008

Aetna Blue Bell, PA

-Processed data for new enrollment and re-enrollment applicants while

maintaining

confidentiality and resolving issues

-Scanned applications and confidential documents into system

-Served as administrative support for management teams with special

projects for RSA Back-

End Recovery

-Handled customer inquiries and fielded incoming calls to 15+ staff

members and followed up

with outbound calls

-Assisted in overflow of applicants to help company productivity

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EDUCATION

2004 Bachelor of Fine Arts- Fashion Design and Marketing

American Intercontinental University- Atlanta, GA

1999 Certificate of Completion- Cosmetology

Gordan Philips Beauty School- West Chester, PA

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