Administrative Assistant Customer Service
Resume:
Rosana Rodriguez
Cooper City, FL 33330
***************@*****.***
OBJECTIVE:
Self Motivated Business Major seeks a position in the television industry
that enables my strong organizational skills, creativity, and ability to
work well with people to make a positive contribution in the organization.
SUMMARY OF QUALIFICATIONS:
. Bilingual - Fluent in Spanish and English
. Extensive experience in Television Broadcasting (Latin American
Market); Media Planning and Traffic Operations
. Excellent Innovative thinking skills (e.g. implementing strategies for
scheduling on-air promotions to increase brand awareness)
. Work well independently and collaboratively
. Excellent time management skills; strong ability to prioritize and
effectively meet strict deadlines
. Possess strong work ethics and enthusiasm to learn
. Excellent verbal and written communication skills
. Strong computer skills: Lotus Notes, Enterprise (AS400), IBMS,
Microsoft Word, Excel, Access, PowerPoint and Outlook
EDUCATION:
Bachelor of Science in Business Administration
Kaplan University, Expected Graduation Date: May 2012
Emphasis: Marketing
EXPERIENCE:
Somerset East Preparatory Academy 10/2010 -
Present
Miramar, Florida
Front Office/Administrative Assistant
. Provide the highest quality customer service to parents, visitors,
students, and Principal.
. Handle Administrative assistant duties for the principal in a timely
and efficient manner
. Organize school events such as Picture Day, Special Speaker
Presentations etc..
. Work closely with the staff to ensure all issues are taking care of in
a timely manner
. Order janitorial supplies for the school
. Verify eligibility for all School lunch applications
. Communicate effectively with venders regarding repairs or any issues
with the school
Discovery Channel Latin America, Miami, Florida 12/2001
- 04/2008
Media Planning Coordinator
. Planned and scheduled on-air promotions to the logs using strategies
resulting in higher ratings
. Effectively met strict deadlines on a daily basis to broadcast
services, as a result, avoided on air delays
. Created and maintained the commissioning for the start of each
quarter, which included all on-air promotions available for scheduling
. Attended weekly meetings with management and went over ratings and
scheduling strategies
. Accurately processed tape requests for new and recycled inventory
resulting in promotions ready to air on its scheduled airdate
. Attended quarterly screenings for upcoming shows
Traffic Coordinator
. Worked in collaborative projects that required regression testing of
the new Traffic System and reported accurate results to management
. Successfully launched the traffic log for Discovery Argentina on the
new IBMS system
. Created and delivered of the final traffic log which included timing
the log, properly allocating commercial sales spots (including
Infomercials and Billboards), check for missing commercial copy,
attach on-air promotions per rotational instructions as well as pull
reports for accuracy
. Worked diligently with other departments to avoid on air delays
. Worked closely with Ad Sales on oversold situations and preempted
commercial spots as per specific instructions
Oral Health Services, Miami, Florida 06/1997-
02/2000
Verification Specialist - Promoted
. Verified members' dental eligibility via employers, HMOs, or agencies
. Established a rapport with benefit administrators for HMOs as well as
commercial groups
. Assisted the Account Executives and visited commercial groups during
their open enrollment including the School Board of Broward County and
the Main Broward Government office
. Entered enrollment applications for processing resulting in the dental
plans taking effect on its scheduled date
Member Support Representative
. Provided accurate eligibility information, verify appropriate co-
payments and explanation of benefits, which resulted in the members
understanding their dental coverage and led to member satisfaction.
. Assisted members with claims issues, documented member grievances, and
provider transfers
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