Customer Service Administrative Assistant
Resume:
Asha Ahmed
Burke, VA *****
(703) 623- 1125 (Cell)
703-***-**** (Home)
**************@*****.***
Skill Profile:
> knowledge of basic accounting procedures
> Excellent Knowledge and Experience of
Microsoft Windows and Office Suite of
Applications
> Proficient in data entry
> Experience with PeopleSoft vendor maintenance
> 2 years accounts payable experience
> Maintaining vendor information
> Attention to detail and accuracy
> Record Management knowledge and Experience
> Great customer service, front desk and telephone skills.
> Good written and verbal communication skills
> Familiar and experienced with established office
procedures in federal government
> Experienced in handling confidential paper
work dealing with intellectual property
rights
> Ability to take accurate phone messages and
delivering them in a timely manner
> Familiar with physical and electronic file
system at a major United States Federal
Agency (US- PTO)
> Ability to organize and maintain file room.
Experience
December, 2008 - January, 2011
Sprint Nextel Reston, VA
Accounts Payable Clerk
Supervisor John Jatta 703-***-****
Contact Employer: Yes
> Prepared documents for off-site storage by sorting
and classifying, according to guidelines of the
central records management, logged in spreadsheet
and labeled the boxes arranged shipment for
pickup.
> Find and retrieve invoices and related payment
information from files in response to requests
from auditors.
> Handled incoming invoices routing to appropriate
person for payment.
> Maintained check request inbox. Provide
information related to payment and payment history
to resolve payment dispute issues.
> Researched the status of un-reconciled checks for
system cleaning project
> Retrieved and reviewed payable-related documents
from People Soft and other data base applications
by running query.
> Entered invoices in People Soft.
> Handled correspondence such as e-mail faxes and
letters related to venders
> Worked with Accounts Payable Coordinator to
research and reduce returned checks and incorrect
vendor remit addresses automated vendor
maintenance processes.
> As 1099 processing team member logged spread sheet
for B-notices other related spread sheets.
Reviewed W-9 forms for accuracy. Sent out
thousands of solicitation letters. Contact venders
for update.
October, 2007 - February, 2008
Chugach Alexandria. VA
Office Manager/Program Analyst
(Assigned to the U. S. Patent and Trademark Office)
Supervisor Mr. Habtu Zemech (571)
272-4221
Contact Employer Yes
> Prepared promotion forms to US PTO employees
who work as patent examiners
> Prepared examination packages for patent
examiners taking exams at the end of their
training
> Assisted graduation event coordinator by
preparing certificates, sit assignment
stickers and other required forms
> Worked on special project by sorting all
related documents and alphabetizing them. I
then prepared 1400 folders and established a
file room.
May, 2003 - October, 2007
DTSV, Alexandria, VA
Receptionist/Processing Clerk II/Admin Assistant
Supervisor Mr. Quac Duong (571)
272-2857
Contact Employer Yes
As an administrative Assistant/Receptionist
> Received incoming telephone calls and
transferred them to appropriate personnel
> Took phone messages accurately and delivered
them to the recipient in a timely manner
> Screened all visitors and directed them to
appropriate personnel
> Handled registration of training program
participants and people who take a variety of
examinations
> Performed clerical duties like typing
letters, memos and Excel spreadsheets
> Received incoming training materials and
notified appropriate personnel of the arrival
of the materials
> Assisted new patent examiners by providing
them with the necessary information
As a Processing Clerk
> Handled both electronic and hard copy of
incoming petitions, entered them into the
electronic database system and forwarded them
to the attorney or paralegal assigned to the
task
> Prepared time sheets of U.S.P.T.O. (federal)
employees of the PCT legal department
> Handled outgoing communications/petition
decisions by mailing them out after entering
them in the database
> Performed the task of retrieval and ordering
of physical and electronic files from
different locations within the PTO
> Maintained central petition files at the PTO
As a data entry Clerk
> Performed sorting out, coding, indexing and
scanning of patent applications
> Performed quality control of indexed back
files and follow-on documents
October, 2002 - August,2003
Nordstrom, Arlington, VA
Sales Clerk
Supervisor Mr. Bashi Ridihindua
> Provided customer service by introducing new
products to customers and assisting them in
making good choices.
> Exhibited high multiple sale (Volume per
customer) performance and product knowledge.
December, 2000 - February, 2001
Teksystems, Reston, VA
Desktop Support Technician
Supervisor Mr. Dorion Baker
> Assigned to Teleglobe, an international
telecom company, I provided technical support
over the phone
> Performed imaging, software installation and
similar tasks on desktop and laptop computers
> Generated helpdesk tickets using REMEDY
software
Education:
Commercial College, Addis Ababa, Ethiopia
> Diploma in Secretarial Science and Office
Management
Northern Virginia Comm. College,
> Associate Degree in Business Administration,
transferring to Gorge Masson School of Business to
major in Accounting
Certifications:
> Administrative Support Technology (Northern
Virginia Community College
> Microsoft Certified Systems Engineer (MCSE)
> CISCO Certified Network Associate (CCNA)
> Desk Top Data Base
> Web Design
> Adobe Desk Top Publisher
Contact this candidate