Manager Service

Gary

Plefka ** Lempa Road

******@*******.*** Holland, Pa 18966

215-***-****

Professional Summary

Business Manager at United Parcel Service with 34 years experience. Broadly

based skills with operations management experience including logistics,

supply chain solutions and delivery center responsibilities.

Education

Bachelor of Science, 1978

College of New Jersey, Ewing, NJ

Industrial Engineering Technology

Professional Experience

United Parcel Service, Horsham Pa

Business Manager, 1986-present

-Managed all aspects of delivery center operations, including large group

of drivers and management employees. Responsible for achieving business

plan results for quality, service, performance, safety and cost. Planned

and organized methods and procedures for dispatch optimization. Conducted

regular performance reviews for both management and hourly employees.

Developed, trained and mentored employees for career development.

Determined all staffing needs. Managed multiple projects under strict

deadlines. Experienced with achieving and maintaining high customer

satisfaction and relationships. Managed all logistical phases of

distribution centers, from pickup, internal consolidation, to final

delivery.

United Parcel Service, Philadelphia Pa .

Industrial Engineering Supervisor, 1979 - 1985

-Responsible for volume forecasts, work measurement, process improvement,

facility layout and design, staffing needs, quality control.

United Parcel Service, Huntingdon Valley Pa

Delivery Driver, 1978

Computer Skills

Proficient in MS Word, PowerPoint, Excel

Language Skills

German

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