Customer Service Nurse Practitioner

*** ******* ******, *******, ** 24012540-***-****(********@*****.***

Aimee Parsons Arias

Experience

August 2008-Present Carilion Clinic Roanoke, VA

EPIC Implementation Analyst/Help Desk Specialist

Implementation of the EPIC Ambulatory EMR system into the Carilion

Health System including work flow analysis and creation, testing and

validation.

Build of the system to suit the needs of each office/hospital

department including: creating and editing pools; creating and editing

smartphrases, smartlists, smarttext; creating and editing preference

lists.

Familiar with the business office workflow within a physicians office

or clinical setting.

Experience in creating users, orders: medications, procedures, health

maintenance alerts.

Work onsite in clinical settings during implementation to provide

support to physicians and other clinical staff.

Post go-live support to assist each site with workflow and additional

training needs.

Serve as second level support at the help desk for assistance with

other Epic environments (HIM, Cadence, Prelude, ClinDoc, Resolute,

ADT). May include break/fixes, training needs, or just general how to

information.

July 2006-August Hollins University Roanoke, VA

2008

Assistant to the Dean of Students

Supervise work-study students assigned to Student Affairs.

Schedule appointments for the dean of students and assistant dean of

students.

Organize and implement orientation for new students (fall and spring).

Oversee proof of insurance verification and Bollinger Insurance

enrollment.

Coordinate annual update of the student Handbook and new student

webpages.

Organize and implement special events (Tinker Day, Family Weekend,

Holiday Tea).

Maintain budget receipt file for dean of students' account.

Organize budget reporting of Student Affairs departments for review by

dean of students.

Keep meeting notes for weekly Student Affairs staff meetings, Student

Life Council meetings and Enrollment and Student Affairs Committee of

the Board of Trustees meetings.

Serve as Banner Coordinator and conduct BI query database reporting

for Student Affairs.

Assist with coordination of national student surveys (CIRP, YFCY,

HEDS, NSSE).

Conduct and compile data from internal student surveys (Orientation,

Student Satisfaction).

Design flyers, brochures, and newsletters as required.

October 2003-July Carilion Health Systems Roanoke, VA

2006

Secretary, Hollins University Student Health Services/Patient Access

Representative

Provide secretarial duties related to Health Center operations

including word processing, filing, record keeping, operation of

business machines, and maintenance of office supplies.

Created and maintained database to track charges billed to students.

Receive patients, schedule appointments to see Nurse Practitioner and

Counselor(s), collect appropriate information and record visits for

Health & Counseling Services.

Receive and document proof of insurance for all students.

Provide appropriate Health Center communications to patients and/or

other campus offices by written correspondence, answering the

telephone and making calls when appropriate, preparing purchasing

requisitions and requests for payment, and picking up/delivering mail

from the campus post office daily.

Create and distribute monthly newsletter ("Stall Stories") that is

posted on the bathroom stalls in each residence hall for students to

read.

Pre-register patients for various medical procedures ordered by their

physician.

June 1993-October Wachovia Bank Corporation Roanoke, VA

2003

Customer Service Representative

Assist customers with any questions or problems related to their

banking accounts.

Responsible for writing procedures and training a team created to

assist customers through written correspondence.

Responsible for coaching/supervising new hires and temporary workers

in the customer services department.

Initiated a program to help other teammates learn how to use a new

computer system now used by the bank in a quick and efficient manner.

Worked on the Mortgage Verification Team to assist customers and other

banking professionals with questions concerning liens on vehicle

titles and mortgages. And, worked to get those corrected if needed.

Education

1992-2005 (on & Virginia Western Community College Roanoke, VA

off)

Social Sciences - Education Track

Was on the President's Honor list several times.

2008-2010 Ashford University Clinton, IA

Social Sciences - Education Track

2010 (Currently Capella University Minneapolis, MN

attending)

Informational Technology - Health Informatics

References

References are available on request.

Contact this candidate