Customer Service Project

Sara Krassin

***** ***** * * **, Monroe, WA ***** 425-***-**** *********@***.***

SU M MARY OF QUAL I F ICAT IONS

• Multiple customer service experiences working closely with various types of customers

• Meticulously organized individual with strong attention to detail and t ime management

• Effective communicator; able to build relationships with individuals with diverse

backgrounds

• Motivated, self-disciplined, goal-oriented; works well with li t tle to no supervision

• Enthusiastic, outgoing, and competitive individual who desires to make a difference within

various communities

ED UCAT ION

B .A. in Society, Ethics & Human Behavior

U niversity of Washington Bothell, WA

E arned 03/2011

• GPA 3.71, member of the Golden Key In ternational Honor Society

• Recognition- Dean’s list every quarter attended

• Relevant coursework: In my Women Across Cultures course, I was allowed the opportunity

to organize and lead a student group which had the goal of accumulating personal i tems

for refugees. With this project, I learned how to collaborate with student team members,

communicate specific i tem goals to fellow students, schedule priori ty dates for the project,

c reatively market the needs and goals of the project to the public, organize meeting t imes

and places for the pickup and delivery of the acquired i tems, and present project findings

to an audience of my peers.

RELEVANT PROFESSIONAL EXPER I E NCES

Sales Associate / Key Carrier

Payless Shoesource Woodinville, WA

06/2009-09/2009

• Responded to customer questions and requests quickly, accurately, and professionally

• Effectively communicated daily goals and time requirements to fellow employees

• Finished all assigned duties on time or before the assignment’s deadline

• Analyzed and resolved 5+ customer complaints weekly while also upholding company

policies

Four Star Customer Service Representative

Blockbuster Video Monroe, WA 09/2007-

09/2009

• Performed multiple managerial tasks in a fast-paced and stressful environment

• Scheduled employee breaks while working with a strict company time schedule

• Worked with and maintained the company’s POS terminals

• Led, coached, and supervised up to 4 team members during a shift

Bank Teller

Coastal Community Bank Monroe, WA 09/2006-

03/2007

• Processed all change order requests and customer t ransaction t ransfers over the phone

• Greeted customers warmly and professionally

• Answered the company’s multi-line telephones and routed calls to the appropriate

employees

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