Software Management

Joyce Ann Tenery

**** **** ****** **** ********* 725 . Plano, Texas 75093 . 214-***-**** .

************@*****.***

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Business-focused and resourceful professional who provides exceptional

support with all necessary functions throughout the organization. Accurate,

precise, and ethical in all work assignments and able to immediately

contribute to the company's goals and objectives. Maintains strict

confidentiality in all matters and exercises independent judgment and

decision making abilities. Skilled in the efficient and effective use of PC

programs and high-volume multi-line phone systems. Confident and focused

professional with a commitment to success. Highly efficient, organized, and

skilled in a variety of office and medical tasks and activities, including:

. . Office . Customer and Employee

Leadership/Motivation/Te Administration/Management Support

amwork . . Program and Project

. Maintains Strict Communication/Interpersona Management

Confidentiality l Skills . Facilitates

. Knowledge of HIPAA . Patient Care Support and Admission/Discharge

Regulations Assistance . Skilled in the use of

. Possesses Strong Phone . Ability to Operate PC Programs

Etiquette Office Equipment

PROFESSIONAL EXPERIENCE

PATIENT CARE TECHNICIAN / NICU, NEWBORN UNIT SECRETARY, PRESBYTERIAN

HOSPITAL OF PLANO, TX, 2006-2009

Setup admission beds and necessary equipment in a timely manner and

provided high-level support to NICU Registered Nurses. Cleaned and

sanitized various beds and equipment and maintained equipment. Responsible

for bathing newborns, taking vital signs, feeding newborns, and changing

diapers and conducted comprehensive quality control analyses on

glucometers, supply warmers, refrigerators, and laboratory supplies.

Supported RN's in various clinical procedures and updated and maintained

patient charts and records. Responded to emergency situations in a timely

manner and prepared all lab labels.

. Implemented the effective task of downloading latest documentation

prior to parent distribution

. Created and implemented a tracking system for weekly bed changes and

maintained all bed logs

. Established and maintained professional and productive relationships

with patients and families and effectively collaborated with all

healthcare team members, including physicians and nurses

Police Communications Specialist, North Texas Tollway Authority, Plano, TX,

2002-2004

Effectively utilized Computer-Aided Dispatch Systems (CAD) and responded to

emergency calls from the public requesting police services. Determined the

nature and location of emergencies and provided support to the caller.

Maintained efficient contact with all units on assignment and accurately

updated and maintained reports and files. Responded to requests for

information regarding vehicle registration, driving records, and warrants;

provided pertinent data. Ensured compliance with all policies/regulations.

. Implemented a Standard Procedures Manual for 911 operations to ensure

compliance or accuracy

. Created a database to track the lifecycle of outstanding warrants;

published reports for Sergeants

Configuration Control Specialist, GE Capital SimuFlite, Dallas Fort Worth,

Texas, 2001

Maintained documentation with upgrades of various changes and verified

software to ensure all data was reproducible. Processed all change control

for simulator software and documents and tracked and maintained simulator

software within the customer support database. Maintained master libraries

and backups while ensuring compliance with Federal Aviation Administration

(FAA) regulations. Generated status reports and metrics for management and

archived software; created backups of simulator software.

. Organized software and documents in the data center and vault and

generated a database for accountability of all controlled items;

created a tracked system to monitor the change lifecycle

. Established procedures which notified team players and management of

statuses of all software

. Developed and executed procedures for tracking all down equipment

which improved efficiency

. Analyzed, streamlined, and documented Configuration Control processes

by eliminating any no value added processes, reducing cycle times, and

eliminating the amount of paperwork required

. Implemented procedures of documentation of the specific modules per

the flight simulator and improved operations by converting hardcopies

of Engineer Change Notice logs into online logs

Data Engineering Aide, Raytheon Company, formerly Texas Instruments,

McKinney, Texas, 1979 to 1999

Tracked, maintained, and guaranteed the integrity of software and documents

utilizing Microsoft Office products, including Access, Excel, and Word, as

well as Data Management Systems. Facilitated weekly meetings with key

representatives/members of the Board Shop for various projects and change

requests.

. Utilized Microsoft Project to devise and implement the migration of

all software computer items from Lewisville Board Shop to Arizona

Board Shop; facilitated/streamlined the system migration

. Recipient of Quality Award for reducing cycle time and exceptional

contributions or achievements

. Analyzed, documented, and implemented Disaster Recovery Plans and new

strategies for Software Configuration Management and supported

Automatic Test Equipment for Board Shops

Professional Licenses, Certifications and Security Clearances

Personal Care Technician (600 Hours), PCI Health Training School

Texas License #NA08430933 and BLS for Healthcare Provider

Cardiopulmonary Resuscitation (CPR) and AED Certification

Secret: 8-88 to 9-99, NATO: 94, COMSEC 4-92, Top Secret 85-88

Clearance EBI Secret 85-92, NATO 83-85, and Confidential 79-89

Texas Law Enforcement Telecommunication System Certification

Texas Commission on Law Enforcement Standards and Education

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